Key Account Manager - Specialty

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Black Rifle Coffee Company is expanding it’s wholesale business and seeks to hire a Key Account Leader to develop the new partnerships with Key Accounts. This position will be our liaison between BRCC and stakeholders for the premier independent retailers in the US and Internationally, managing all aspects of our business relationship. The main objective of this role will be to grow BRCC business through optimizing the relationship and needs of these strategic partnerships.

Job Details

Leadership and Functional Responsibilities:

• Establish and develop an all-encompassing business partnership between Key Accounts in the US and Internationally and Black Rifle Coffee Company (BRCC) 

• Take a “hands-on” approach working with Key Account key stakeholders to ensure BRCC leadership and subordinate departments meets or exceeds commitments of delivering quality and timely products and services. 

• Assess, evaluate and gain insights on both BRCC and Key Account infrastructures to make recommendations for new business growth, as well as capture any Risk and/or Opportunities within the business relationship 

• Thoroughly investigate customer experience, both positive and negative impacts, and negotiate resolutions by presenting information in a compelling and persuasive manner 

• Keep Key Account stakeholders informed of developments within BRCC that may affect delivery timelines and stock levels of products 

• Continually keep BRCC fully informed of important key account activities, sales metrics, and reports which would impact internal operations or executive-level decisions 

• Prepare monthly Key Account reports to Operations, Sales, etc and coordinate and follow-through on any actions 

• Manage deduction and accounts receivable issues to minimize chargebacks 

• Represent BRCC at industry trade shows, customer events, and key account meetings, including participating in event setup and teardown. This role requires the ability to travel and perform the essential physical tasks associated with event execution, such as standing for extended periods, moving materials, and lifting items up to 40 lbs., with or without reasonable accommodation.

Education and Skill Requirements

• Bachelor’s degree in relevant field preferred 

• 3+ years of demonstrated experience in key account and/or vendor relationship roles 

• Demonstrated experience and implementing strategic initiatives for business development 

• Capable of considering the audience and adapting approach for different situations, while presenting a united front with BRCC and key stakeholders 

• Proven use of vendor management software

• Strong conflict resolutions skills 

• Strong negotiation and collaboration skills 

• Strong analytical, written, verbal and interpersonal communication skills with ability to build strong working relationships with individuals of varying personalities 

• Detail oriented with strong follow-through and ability to prioritize while handling multiple tasks 

• Highly organized with focus on execution, problem solving, time management, and project management 

Position Type/Expected Hours of Work/Physical Requirements

This is a full-time position and may require long hours and may require weekend and nights work per events

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment

• Standing for extended periods, moving materials, and lifting items up to 40 lbs., with or without reasonable accommodation.

• Specific vision abilities required by this job include close vision requirements due to computer work

• Light to moderate lifting is required

• Ability to uphold the stress of traveling

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.