Just Right Reader Customer Support - 09/25

ModSquad has partnered with Just Right Reader - a book publisher that creates customized readers for students to produce "just right" reading level books for each student. Their mission is to make learning to read fun and engaging.

We are looking for experts with experience providing customer support via phones, live chats, email and tickets. Mods will support the product with answers about orders, customizations, etc. and answer questions from parents, teachers and other school officials who are new to the books and methodology of the product. 

Production Hours (Pacific Time):

Mon-Fri

7am-9am PST

Commitments:

Self-schedule 10 hours per week (minimum)

90 days (as needed)

What We’re Looking For:

• Prior teaching/educational experience is required

• Customer service experience via phones, live chats, email, and tickets

• Willingness to take phone calls on every shift

• A pleasant and professional phone presence

• Excellent grammar, spelling, and writing skills.

• Ability to follow documentation

• Experience with Zendesk and HubSpot is preferred

Workspace Requirements:

• A dedicated laptop or desktop with Windows 11 or newer

• Minimum of 8 GB RAM

• Reliable internet connection

• High-quality headset with noise-canceling microphone

• Quiet, distraction-free workspace for taking calls

• Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone