As a Junior Technical Support Analyst, you will resolve data issues, engage customers via Helpdesk and video calls, and collaborate with teams to enhance product quality.
About Improvado
Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.
Your Impact
As a Technical Support Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.
What You´ll Do
- Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
- Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
- Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
- Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
- Build Knowledge: Document recurring cases to streamline future troubleshooting.
What You Bring
- Technical Proficiency:
- 1+ year in technical support or a similar role.
- SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
- Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
- Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
- Fluent English: Communicate complex ideas clearly to global clients.
How hiring process looks like
- Homework assignment (very light, less than 30 minutes)
- HR interview with two live SQL tasks
- Final interview with the hiring manager
Why Improvado
- Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
- Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
- Generous Time Off: 27 days PTO + US holidays
- Vibrant Culture
Ready to Untangle Data & Empower Marketers?
If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.
#li-remote
Top Skills
Clickhouse
Google Meet
JIRA
Postgres
SQL
Similar Jobs
Design
This job is for candidates who want to submit their profile for future opportunities without a specific position listed. You can submit your resume to be considered for future roles.
Marketing Tech • Analytics
The Implementation Manager leads onboarding for mid-market clients, ensuring technical excellence and collaboration across teams while addressing client needs and challenges.
Top Skills:
Analytics PlatformsAPIsMobile SdkSaaSSQLWeb Sdk
eCommerce • Fintech • Information Technology • Insurance • Software
The Customer Specialist will ensure excellent customer service and handle inquiries across various channels while collaborating with teams and documenting interactions.
Top Skills:
Crm Systems
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
