On-the-Job Trainer

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry's best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.
Job Duties and Responsibilities
The Training Department serves as the strategic bridge between management and operational staff. We focus on empowering Associates in Distribution to master functional tasks through comprehensive certification programs, data-driven forecasting, and continuous process improvement.
Key Responsibilities:

• Training Delivery & Evaluation: Conduct certification and recertification training for all operational stations while administering testing to measure progress and program effectiveness
• Curriculum & Content Development: Create and maintain diverse teaching aids-including handbooks, multimedia visual aids, and computer tutorials-to support various learning styles and operational changes
• Operational Liaison: Act as the primary conduit between floor supervision and the Training Manager to communicate concerns, track training hours, and forecast future training needs
• Continuous Improvement: Proactively identify training gaps and collaborate with cross-functional teams on new product rollouts, standard operating procedure (SOE) reviews, and process evaluations

Skills, Experience and Requirements
Education and Experience:

• High School Diploma or GED required (Associate's degree preferred)
• Minimum of 4 years of Distribution Operations experience combined with at least 1 year of related training experience

Skills and Qualifications:

• Instructional Knowledge: Working knowledge of training design, delivery, development, and evaluation techniques (Trainer Certification required)
• Technical Proficiency: Strong computer literacy with specific proficiency in Google Suite (Sheets, Docs, Slides) for reporting and tracking
• Communication & Interpersonal Skills: Ability to interact effectively with all levels of staff, providing actionable feedback and fostering a collaborative learning environment
• Adaptability & Problem Solving: Innovative thinker capable of independent decision-making, managing multiple curriculum priorities, and flexing schedule to support various shifts
• Mathematical & Analytical Ability: Competent in standard manufacturing math (fractions, decimals, units of measure) and capable of analyzing business processes to reduce errors

Visa sponsorship not available for this role
Salary Ranges
Compensation: $28.03/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )