IT Vendor Management Analyst

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The IT Vendor Management Analyst plays a strategic role in orchestrating and optimizing our extensive network of IT Vendors supporting our Customer Operations organization. This position requires deep expertise in vendor governance, technology infrastructure management, and SaaS operations, with a focus on driving strategic value and innovation through vendor partnerships.
The ideal candidate will be a strategic thinker with demonstrated experience managing enterprise-wide vendors and driving organizational change. They should possess a proven track record of managing stakeholder relationships, facilitating cross-functional alignment, and building consensus across diverse business units. This includes the ability to effectively present to and influence senior management while maintaining strong partnerships with both internal and external stakeholders.
Leadership capabilities are essential, as the role involves mentoring junior team members, and providing support to project teams. They should also demonstrate proficient skills in data analysis.
Work from anywhere: This role can be performed from any location in the United States.
You Will

• Partner with internal stakeholders to onboard, monitor, and offboard vendor relationships.
• Identify, monitor, escalate areas of vendor non-performance or inaccuracy, ensuring proper documentation and communication of these findings.
• Contribute to the implementation of vendor performance scorecards to ensure adherence to contractual performance requirements, along with any additional necessary performance related information.
• Develop dashboards and reports to track vendor performance.
• Partner with internal stakeholders to initiate vendor engagement requests, and provide support throughout vendor security reviews.
• Monthly review of invoices from tech vendors and approval invoices, which includes documenting actual spend v. planned/budgeted spend.
• Contribute to the development and maintenance of procedures and supporting documentation to provide a reference source for vendor management activities.
• Lead end-to-end contract management processes, including orchestrating complex negotiations, reviewing and approving MSAs and SOWs, and partnering with Legal, Procurement, and business stakeholders to optimize contractual arrangements and ensure alignment with corporate objectives and risk tolerance.
• Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence the vendor management program.
• Provide guidance and training to less experienced staff.
• Understand and adhere to applicable purchasing/compliance/operational procedures and risk controls in accordance with Company or regulatory standards and policies. Identify risk-related issues needing escalation to management.
• Complete other related administrative duties as needed.

You Have

• 4-6 years of experience working with cross-functional teams, preferably for a tech company
• 4-6 years of experience reviewing qualitative and quantitative data to creating meaningful performance reports for internal stakeholders
• 4-6 years in an IT Vendor Management role or similar
• Prior experience managing performance metrics - including SLA performance analysis
• Experience managing relationships, and building credibility with internal and external business partners
• Excellent written and verbal communication skills
• A passion for small businesses and an entrepreneurial mindset, notably someone who is known to innovate, take risks, and make big ideas a tangible reality.
• Strong leadership skills

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$48.80 - $73.22 USD
Zone B:
$45.38 - $68.08 USD
Zone C:
$41.49 - $62.26 USD
Zone D:
$36.63 - $54.90 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.