Provides remote user and systems support across Microsoft 365 and business platforms. Responsibilities include troubleshooting hardware, software, access, permissions, and connectivity issues; managing accounts, assets, licenses, and documentation; coordinating escalations; testing system changes; supporting cybersecurity and privacy controls; and identifying recurring issues and workflow improvements.
This is a remote position.
IT Systems Support Officer (Remote)
About PeoplePartners
- Great technology needs great people behind it — and at PeoplePartners, people always come first.
- We’re a Great Place to Work® certified company connecting talented professionals with exciting opportunities across global businesses. Here, you can gain international exposure, grow your capabilities, and work alongside Australian teams while enjoying the flexibility of remote work.
- You’ll join a vibrant, people-first culture where curiosity is encouraged, development is supported, and great work gets noticed.
- Some IT roles are about closing tickets. This one is about looking beyond them.
- As an IT Systems Support Officer, you’ll be part troubleshooter, part systems administrator, and part digital problem-solver. You’ll support users across Microsoft 365 and business systems, manage access and technology assets, assist with system changes, and help maintain strong cybersecurity and data privacy practices.
- But your job doesn’t end when the issue is resolved. You’ll look for patterns, identify recurring problems, and find opportunities for technology to make work simpler and smarter.
- In other words: solve today’s issue, then help prevent tomorrow’s.
- Provide user support across Microsoft 365 and business systems.
- Troubleshoot common hardware and software issues.
- Resolve login, user access, permissions, and connectivity issues.
- Manage user accounts, permissions, and system access.
- Escalate and coordinate complex technical issues with external IT providers.
- Maintain IT asset registers, software licenses, and system records.
- Document IT requests, system changes, resolutions, and outstanding issues.
- Assist with new system implementations and software updates.
- Test system changes, workflows, digital forms, and processes.
- Identify recurring technical issues and process improvement opportunities.
- Maintain and update IT documentation and user guides.
- Support cybersecurity, data privacy, and access-control procedures.
- Assist with improvements to digital workflows and business processes.
Requirements
Required Qualifications (Must-Have):
- Minimum of 2 years of relevant experience in IT support, systems support, or a related role.
- Practical experience with Microsoft 365.
- Experience with IT troubleshooting.
- Experience providing hardware and software support.
- Experience managing user accounts, permissions, and access.
- Experience working with cloud-based platforms.
- Experience maintaining IT records and documentation.
- Knowledge of basic networking and connectivity.
- Understanding of cybersecurity and data privacy fundamentals.
- Ability to troubleshoot issues and escalate appropriately when specialist support is required.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection for remote work.
- Experience supporting construction, engineering, infrastructure, multi-site, or another project-based business.
- Experience coordinating technical issues with external IT providers.
- Experience testing new systems, software updates, workflows, or digital forms.
- Experience identifying opportunities for system or process improvement.
At PeoplePartners, your next role should do more than fill your working week. It should move your career forward. As part of our Great Place to Work® certified community, you’ll be surrounded by a people-first culture that values learning, connection, ownership, and professional growth. You’ll have the opportunity to:
- Build valuable international experience supporting an Australian business.
- Grow your IT and systems capabilities through practical, hands-on work.
- Gain exposure to business systems, cybersecurity practices, digital workflows, and process improvement.
- Develop through ongoing learning and career growth opportunities.
- Work in a culture that values initiative, curiosity, collaboration, and knowledge sharing.
- Stay connected through employee engagement activities and initiatives.
- Enjoy the flexibility and convenience of a remote work setup.
- Take ownership of your work while being part of a supportive wider team.
If you’re the person people trust when technology stops cooperating — and the person who asks how the process could work better in the first place — we want to hear from you. Bring your curiosity, build your capabilities, and make your next career move with PeoplePartners. Apply today.
- Employment Type: Full Time
- Work Setup: Fully Remote
- Schedule: Monday to Friday
- Working Hours: Day Shift (AEST)
Benefits
- Permanent Work-from-home setup.
- Day Shift Schedule.
- Company-provided equipment.
- Secondary Wi-Fi Modem.
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits.
- HMO on Day 1.
- 13th Month Pay.
- Monthly Gift Voucher.
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
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