The IT Systems Administrator provides Tier 2 support, manages IT systems, troubleshoots complex issues, and supports migrations in a remote setting.
Sembi is a leader in software quality and security management, offering a comprehensive suite of tools that enhance testing, strengthen security, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, Sembi empowers development teams to build software the world can rely on.
We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for frontline helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across cloud services, infrastructure, and enterprise tools.
Key Responsibilities:
- Provide Tier 2 escalation support for helpdesk, resolving complex system and infrastructure issues
- Administer core IT systems and services (Email, Messaging, Device Management, etc)
- Monitor, diagnose, troubleshoot and maintain on-prem and cloud-based IT infrastructure and tools
- Manage and track workload through ticketing system (e.g. Jira, Zendesk)
- Support and execute system and data migrations across platforms and services with occasional weekend availability
- Provide remote IT support for a distributed workforce
- Document processes, system configurations, procedures and enforce IT security best practices
- All other duties as assigned
Requirements:
- Availability during Central Standard Time Zone
- Experience in IT systems administration or a similar role
- Strong troubleshooting skills across operating systems, servers, and cloud services
- Hands-on experience supporting system or data migrations
- Broad IT generalist skill set (e.g., cloud platforms, identity management, endpoints, VPNs)
- Experience supporting remote teams
- Strong communication, documentation, and problem-solving skills
- Ability to work independently in a fully remote environment
Preferred Qualifications:
- Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)
- Experience administering Atlassian products (Jira, Confluence), including migrations or configuration
- Familiarity with IT service management tools (e.g., Zendesk, Jira Service Management)
- Cloud platform certifications (AWS, Azure, Google Cloud)
- Security or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)
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