Provide remote technical support for hardware, software, and network issues; install, configure, and maintain computer systems and LAN/WAN; troubleshoot system and network problems; assist with VPN setup; use Remedy, Jira, and other IT management tools; collaborate with IT team.
This is a remote position.
Job Summary:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of desktop support, operating systems, computer networking, and troubleshooting techniques.
Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain computer systems
- Troubleshoot system and network problems
- Set up and maintain LAN/WAN networks
- Assist with VPN setup and support
- Collaborate with the IT team to resolve issues promptly
- Utilize tools such as Remedy, Jira, and other IT management software
Qualifications:
- Proficiency in Linux, Mac OS, and Windows operating systems
- Strong knowledge of computer hardware components
- Experience with computer networking concepts
- Familiarity with VPN technologies
- Ability to diagnose and resolve technical issues
- Excellent problem-solving skills
- Strong communication and interpersonal abilities
This position offers a competitive salary based on experience and skills. Join our team to enhance your IT support capabilities in a dynamic work environment.
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