Work Arrangement: 100% Onsite
Job Type: Long-Term Contract
Interview: In-Person OnlyJob Description
We are seeking an IT Support Specialist to provide hands-on technical support to faculty, staff, and users in a campus environment. The ideal candidate should have experience troubleshooting hardware, software, Windows/MacOS systems, and classroom technology.
Key ResponsibilitiesInstall, configure, troubleshoot, and repair desktops, laptops, scanners, and other IT peripherals.
Provide technical support for Windows and MacOS environments.
Troubleshoot classroom technology, including projectors, smartboards, and video conferencing tools.
Assist users with hardware and software-related issues.
Maintain hardware and software inventory and asset records.
Follow IT security standards, data privacy policies, and organizational procedures.
Provide hands-on technical training to faculty and staff.
Prepare technical documentation, user guides, and instructional materials.
Support the IT Manager with daily IT operations and departmental objectives.
Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.
Hands-on experience troubleshooting Windows/MacOS environments.
Experience supporting desktops, laptops, and computer peripherals.
Familiarity with classroom technology such as projectors, smartboards, Zoom, Microsoft Teams, or WebEx.
Basic understanding of IT security and data privacy.
Strong troubleshooting, communication, and customer service skills.
Ability to work 100% onsite in Petersburg, VA.
CompTIA A+ or Network+ certification.
Google IT Support Professional Certificate.
Previous Help Desk or Desktop Support experience.
Experience working in an academic, university, or corporate IT environment.
Ability to lift and move computer equipment weighing up to 30 lbs.
Comfortable providing hands-on technical support in classrooms and office environments.
Strong organizational skills and ability to maintain accurate records.
Interested candidates: Please share your updated resume along with your availability and contact details.
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