IT Specialist

Company Description

TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world’s most technically-advanced, high-performance workwear. Today’s trade professionals rely on workwear that keeps them safe, comfortable, and capable of working at their best. By innovating technical fabrics that provide unmatched performance in hot weather or layer together in cold and inclement weather, TRUEWERK is proud to support the men and women across the trades who build tomorrow. TRUEWERK services customers in the US and Canada on www.TRUEWERK.com, Amazon, and through our wholesale, retail, and Enterprise Sales Program partners. With a current team of almost 50 hardworking employees, TRUEWERK is on a growth trajectory and is passionate about developing our people and culture to contribute to our mission. 

Job Description

We are seeking a detail-oriented and motivated IT Specialist in Denver, Colorado to join our Team. The ideal candidate will assist employees with basic IT needs, help and manage our NetSuite ERP platform, support system users, and conduct User Acceptance Testing (UAT) to ensure software functionality and performance. This role provides a great opportunity to gain hands-on experience in business systems, e-commerce, and IT processes.

This is a hybrid role requiring some time in our office. Candidates should be based near Denver, Colorado and comfortable working from our office as needed.

You will be expected to:

• Provide basic IT support for the organization including workstation setup, software installation, and routine maintenance
• Assist in system administration, troubleshoot issues, and support customization efforts in NetSuite ERP
• Develop test cases, execute testing, and document results to ensure system changes meet business needs
• Assist in generating reports and analyzing data from NetSuite, Shopify, and Data Warehouse
• Work closely with business units to understand workflows and suggest system improvements
• Maintain accurate documentation of system processes, configurations, and testing results
• Support Technology Manager on ad-hoc projects and interface with business unit subject matter experts

Qualifications

• 1 - 3 years of experience in an IT support function or similar role 
• Experience with Agile/Scrum software development methodologies
• Basic understanding of NetSuite ERP and/or Shopify is preferred
• Strong analytical and problem-solving skills
• Previous experience in apparel/retail industry is a plus
• Knowledge of SQL, JavaScript, or NetSuite SuiteScript is a plus
• Degree in computer science, information technology, or related field is a plus

Additional Information

TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to: 

• Employer-paid medical coverage
• Employer-paid dental coverage
• Optional vision coverage
• Employer-paid Life and AD&D insurance
• Employer-paid Short-Term & Long-Term Disability coverage
• Affordable coverage for dependents and domestic partners
• Additional out-of-pocket insurance options
• HSA account with employer contribution
• 401K with company match
• Monthly technology stipend
• Annual performance bonus
• Unlimited PTO policy
• 11 company holidays
• Hybrid working schedule
• Employee Assistance Program for mental health support
• Free workwear for you and discounts for friends and family!

Salary Range: $55,000 - 65,000 base + bonus

Applications for this role are expected to be accepted through April 4, 2025.

TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws.