Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.
About Fabric Health
About the Role
What You'll Do
Why You Might Be a Good Fit
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Your Qualifications
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The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Recruitment Fraud Alert: Protect Yourself
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
Learn more: About Us | News & Press | LinkedIn | Careers
As an IT Specialist at Fabric Health, you will be the operational backbone of our internal technology systems. You join an established Infrastructure team, report to the VP of Infrastructure, and own the configuration, implementation, and automation of the internal systems that keep a fast-moving, fully remote healthcare company running.
This is not a break/fix role. You will work the ticket queue, but the measure of your work is how few tickets repeat. When the same request lands twice, you script it, document it, and move on to the next problem. You work under HIPAA every day and support SOC 2 audit preparation alongside the Security team, so access reviews and evidence collection are routine work. You also use AI tools such as Claude, Gemini, or GitHub Copilot to write scripts, troubleshoot faster, and draft runbooks, and you check what they produce before it touches a production system.
As our IT Specialist, your primary responsibilities include:
Systems Administration & Device Management:
- Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce.
- Administer identity and access management systems, including SSO, directory services, and role-based access controls.
- Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, covering provisioning, compliance enforcement, and hardware support for remote employees.
Automation, Support & Documentation:
- Build and maintain automated workflows for onboarding, offboarding, and access provisioning.
- Fix recurring IT pain points through scripting and tooling, not ticket by ticket.
- Use AI tools to speed up scripting, troubleshooting, and runbook writing, and review everything they produce before it reaches a production system.
- Own the internal IT ticket queue, triaging and resolving requests across the company.
- Maintain IT documentation and runbooks, and keep them current as systems evolve.
Compliance & Security:
- Keep IT systems and practices fully compliant with HIPAA requirements.
- Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.
- You think in systems and workflows, not tickets. When you solve a recurring problem, your first instinct is to automate it so it does not come back.
- You are comfortable supporting a fully distributed team without physical access to the people or hardware you support.
- You take HIPAA compliance seriously and understand why it matters in a healthcare environment.
- You can balance proactive improvements with reactive support without dropping either.
- You take ownership of a problem from start to finish, including the documentation.
- You prefer a traditional break/fix IT environment over building and improving systems.
- You treat scripting and automation as optional rather than a natural part of how you work.
- You need to be physically co-located with the people or hardware you support.
- You are not comfortable working in a regulated environment with real compliance requirements.
- 3+ years of experience in IT administration or systems administration in a SaaS or technology company.
- Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
- Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
- Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
- Scripting or automation experience in Python, Bash, or a comparable language.
- Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
- Experience supporting a fully remote workforce.
- Day-to-day use of AI tools such as Claude, Gemini, or GitHub Copilot to write and troubleshoot scripts and documentation, with sound judgment about which data never goes into them.
- Prior experience in a healthcare or HIPAA-regulated SaaS environment.
- Google Workspace administration experience.
- Familiarity with AWS or cloud infrastructure fundamentals.
- SOC 2 audit support or evidence-gathering experience.
The national pay range for this role is $100,000.00 – $130,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
If you question the validity of a contact or receive a suspicious message, do not click any links. Please submit a report via this link: https://forms.gle/N1AGAiXcAL2W57H9A
Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.
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