IT Service Desk Analyst

Position Responsibilities:

• Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.
• Onboarding and offboarding and hardware procurement.
• Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.
• Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.
• Administer IDP and SSO on Okta and Entra ID or similar platforms
• Develop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.
• Configure and manage Entra ID, including user management, conditional access policies, and security settings.
• Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.
• Implement and maintain backup solutions.
• Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.
• Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.

Minimum Requirements

• Associate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experience
• Customer-success-driven, hands-on, action-oriented, positive personality
• Committed to SLAs, contractual obligations, and over communicative during working hours
• Automation/Process Improvement mindset when working tickets