Provide technical support for Mac and Windows systems, manage Microsoft 365 services, and develop automation scripts to optimize IT operations.
Position Responsibilities:
- Provide top-notch technical support and troubleshooting for end users across Mac and Windows workstations and Microsoft applications and other applications as needed, handling all levels of complexity.
- Onboarding and offboarding and hardware procurement.
- Manage and support Mac and Windows endpoints including OS updates, security patches, MDM deployment and management, and performance optimization and automation.
- Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Entra ID, and Azure.
- Administer IDP and SSO on Okta and Entra ID or similar platforms
- Develop and maintain automation scripts and workflows using shell scripting, PowerShell, and Python to streamline IT operations.
- Configure and manage Entra ID, including user management, conditional access policies, and security settings.
- Deploy and maintain Microsoft business applications across Mac and Windows environments, managing updates and compatibility.
- Implement and maintain backup solutions.
- Create and maintain technical documentation for Mac-specific processes and Microsoft application configurations as well as our day-to-day workflows and tooling.
- Support integration between Mac systems and Microsoft services, ensuring smooth cross-platform functionality.
Minimum Requirements
- Associate degree in Information Technologies, Computer Networking, Computer Engineering, Electrical Engineering, Computer Science, or a related field equivalent experience
- Customer-success-driven, hands-on, action-oriented, positive personality
- Committed to SLAs, contractual obligations, and over communicative during working hours
- Automation/Process Improvement mindset when working tickets
Top Skills
Azure
Entra Id
Exchange
macOS
Microsoft 365
Okta
Onedrive
Powershell
Python
Sharepoint
Shell Scripting
Teams
Windows
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