IT Provisioning Specialist (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

This position is 100% in office Monday - Friday in Denver, Colorado.

JOB SUMMARY

The IT Provisioning Specialist is accountable for administering and overseeing the end‑to‑end provisioning of IT services, hardware, and software across Pulte Financial Services.  The role independently manages procurement workflows, prioritizing requests, ensuring compliance with financial and IT controls, maintaining audit‑ready records, and driving operational improvements while partnering with IT and business leaders.

The position partners closely with IT, Finance, and business stakeholders to ensure compliant, timely, and well‑governed delivery of IT services, hardware, and software.

PRIMARY RESPONSIBILITIES

•  Lead IT hardware and software procurement requests through the ticketing system, ensuring approvals, budget alignment, and process compliance. Making informed decisions to prioritize work, manage dependencies, and resolve issues in alignment with business needs.

• Act as the project manager for hardware and software provisioning initiatives, coordinating with internal IT teams and various business stakeholders, vendors, to oversee distribution, timelines, billing setup, and timely disconnects.

• Ensure all procurement activities are executed in accordance with approved budgets, purchasing policies, and internal controls, validating approvals and addressing exceptions prior to execution.

• Apply judgment in reviewing requests for completeness, appropriateness, and alignment with standards before advancing them through procurement and payment processes.

• Oversee procurement and inventory management of IT hardware and online software, supporting new hires, refresh cycles, break/fix needs, and department setups.

• Maintain audit‑ready asset, licensing, and procurement records, ensuring data integrity and compliance with internal, regulatory, and vendor requirements.

• Serve as a primary point of coordination for IT asset and license audits, responding to inquiries and resolving discrepancies through established remediation processes.

• Lead device provisioning activities including imaging, configuration, deployment, refreshes, and returns.

• Maintain accurate asset and ticket data throughout the full lifecycle (procurement through retirement).

• Coordinate vendors,  installs, billing, and disconnects.

• Process software requests, assign and recover licenses, and support license tracking and audit readiness.

• Accurately code invoices and purchase orders and ensure timely processing through AP systems.

• Serve as backup SME for mobile device provisioning, including adds, removals, and status communication.

• Identify and implement process improvements and efficiencies to enhance provisioning, asset management, and cross‑functional workflows.

• Lead and contribute to cross‑functional projects and system implementations to support evolving business and technology needs.

• Customer Service Excellence:

  • Deliver professional, empathetic, and clear communication in all user interactions.

  • Handle escalations appropriately and route issues to higher‑level teams when necessary.

• Vendor Management

  • Maintain regular communication with vendors to stay current on pricing, product offerings, timelines, and support agreements

  • Update and manage the vendor database.
    Collaborate with cross‑functional teams on hardware and software initiatives.

  • Perform regular asset audits to ensure compliance with warranty, licensing, and security standards.

  • Oversee IT Asset Disposal (ITAD) by preparing equipment, coordinating vendor pickups, and documenting disposals.

• Perform other duties as assigned.

Organizational Impact

• Independently manages day‑to‑day provisioning activities with moderate operational impact.

• Supports moderately complex assignments and projects.

• May provide guidance to entry‑level or support staff.

REQUIRED EDUCATION/EXPERIENCE/SKILLS/KNOWLEDGE

• High school diploma or Equivalent required; degree or equivalent experience preferred.

• 1–3 years of experience in IT asset management, provisioning, or procurement

• Working knowledge of hardware lifecycle management and software licensing concepts

• Familiarity with IT ticketing and asset management tools (e.g., Ivanti or similar platforms)

• Basic understanding of financial coding, purchase orders, and invoice processing

• Advanced Excel skills for tracking, reconciliation, and reporting

• Strong organizational and time‑management skills with the ability to manage multiple requests simultaneously

• Solid understanding of common IT products, devices, and services to support informed purchasing decisions

• Strong attention to detail and commitment to data accuracy

• Ability to work effectively in a fast‑paced environment with minimal supervision

• Clear, professional communication skills with both technical and non‑technical stakeholders

Certifications / Physical Requirements

• Frequently lift 25 pounds

• Occasionally lift up to 50 pounds

SALARY: $80,000 annually depending upon experience.
This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.