IT Privacy Associate

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The IT Privacy Associate will be responsible for supporting the daily Client Identity and Access (CIA) operations for R1. This person will be required to work on CIA related priorities while acting as customer liaison to ensure we deliver seamless support.  Duties include aligning with compliance driven provisioning standards, monitoring client pulse and predicting client needs, using reports to identify risk and areas of focus, maintaining and ensuring client documentation exists, and special assignment projects. This role requires strong communication skills with ability to deescalate and partner with all CIA clients.

Responsibilities:

• Work in Service Now to resolve tasks and incidents.
• Obtain Access certifications and attestations as needed.
• Participate in the collection and analysis of business and technical requirements to develop Enterprise-wide Client Identity and Access management (CIA) processes and procedures.
• Demonstrate a deep understanding of risk and change management, security policies and controls, user account life-cycle management, roles-based access, access management, and directory.
• Interact with Client, vendors, and other business functions.
• Manage end user access (user and application-level accounts) and privileged access (system/admin/elevated-level accounts).
• Generate status reports, dashboards and quality metrics.

Required Qualifications:

• Understanding of Client Identity and Access (CIA) concepts.
• Experience in customer service management
• Ability to lead and/or actively participate in working sessions and stakeholder meetings
• Ability to work well with contractors, systems engineers, requirements analysts, and others who may have information necessary for developing security related documentation or processes
• Skilled in PowerPoint, Word, Excel, Visio

Desired Qualifications:

• Knowledge of security programs management
• Familiarity with Workday and ITIL and ITSM processes and ServiceNow tool
• Basic AD Engineering and administration knowledge if any

Preferred Certifications:

• ITIL, Agile, SQL, MS Active Directory, Security certs, Healthcare IT

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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