IT Operations Analyst, KMGH

IT Operations Analyst, KMGH

Are you passionate about technology and ready to be the backbone of a dynamic newsroom? KMGH in Denver, Colorado is seeking a skilled IT Operations Analyst who will provide essential support, configuration, and maintenance of our local area networks, operating systems, application software, and hardware. You'll play a crucial role in keeping our team connected and our technology running smoothly in accordance with Scripps IT policies and procedures.

WHAT YOU'LL DO:

• Provide desktop support for local users to include workstations, laptops, printers, and copiers

• Gather feedback from end users regarding system performance

• Provide effective levels of support and guidance to employees regarding the use of systems and technologies available on network

• Provide advice and technical training to users

• Maintain voice, data and video systems

• Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues and recommend possible solutions

• Research and evaluate new technologies, make recommendations as required

• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance

• Respond to technology requests and issues in a timely manner

WHAT YOU'LL NEED:

• Bachelor's degree in IT or related field; or equivalent experience

• 2-5 years of general IT experience

• Basic knowledge of networks, business and publishing systems and production systems

WHAT YOU'LL BRING:

• Working knowledge of Azure/Entre, Intune, Jamf, and similar Enterprise tools desired.

• Proficient with network protocols, troubleshooting techniques, and diagnostic tools.

• Excellent communication skills and the ability to work effectively with employees to understand and resolve technical issues.

• Outstanding customer service skills

• Ability to document technical support activities and maintain accurate records.

• Provide technology support in a timely and accurate fashion to all employees either in person, by phone, or other collaborative methods.

• Ability to be on call and support a 24-hour/day and 7-day/week operations environment as needed.

• Ability to lift up to 50 lbs.

• Ability to work within a team environment.

• Ability to read, analyze and interpret technical materials

• Ability to work independently with moderate supervision

WHERE YOU'LL LIVE, WORK AND PLAY:

Denver, Colorado offers an incredible quality of life with its perfect blend of urban sophistication and outdoor adventure. Known as the "Mile High City," Denver sits at the base of the Rocky Mountains, providing unparalleled access to world-class skiing, hiking, and mountain biking just minutes from downtown. The city boasts a thriving craft beer scene with more breweries per capita than any other U.S. city, along with a vibrant arts district, professional sports teams, and a growing tech industry.

Denver's downtown core features excellent dining, shopping, and entertainment options, while neighborhoods like RiNo (River North Art District) and LoDo (Lower Downtown) offer unique cultural experiences. With over 300 days of sunshine annually, mild winters, and a strong job market, Denver consistently ranks among the best places to live in America. The city's commitment to sustainability, extensive bike paths, and excellent public transportation make it easy to enjoy everything this dynamic metropolitan area has to offer.

#LI-SM2 #LI-Onsite

COMPENSATION RANGE:

WHAT WE OFFER (ADDITIONAL BENEFITS):

• A career path to grow your professional experiences

• Full medical, dental and vision benefits, as well as certain other health and wellness benefits

• Retirement savings plan with company match

• Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program. More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose. 

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps’ long-time motto is: “Give light and the people will find their own way.”

As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.