IT Operations Analyst I

We are looking for a detail-oriented and proactive IT Operations Analyst I to join our team with a focus on Technical Asset Management and Telecom Operations. This role involves managing IT and telecom assets throughout their lifecycle, ensuring seamless operations, cost-effectiveness, and compliance with organizational standards. The ideal candidate will have a foundational understanding of IT and telecom systems, exceptional problem-solving skills, and a commitment to operational excellence. 

WHAT YOU WILL DO: 

Technical Asset Management: 

• Manage the full lifecycle of IT and telecom assets, from procurement to decommissioning. 

• Maintain a comprehensive and accurate asset inventory for hardware, software, and telecom equipment. 

• Develop and enforce policies for asset allocation, usage, and disposal to ensure compliance and efficiency. 

• Collaborate with vendors to negotiate optimal pricing, contracts, and service agreements. 

Telecom Operations: 

• Oversee telecom infrastructure, including VoIP systems, mobile devices, and enterprise communication tools. 

• Monitor telecom network performance, identify inefficiencies, and implement timely solutions. 

• Coordinate with service providers to ensure timely maintenance, upgrades, and issue resolution. 

• Evaluate and recommend telecom technologies to align with the organization’s strategic objectives. 

WHAT YOU WILL NEED: 

• High school diploma or equivalent; additional certifications are a plus. 

• 2+ years of experience in IT operations or a related field (preferred). 

• Familiarity with current Windows and Office versions; Macintosh experience is beneficial. 

• Hands-on experience in hardware provisioning, configuration, maintenance, and troubleshooting. 

• Strong verbal and written communication skills. 

• A collaborative mindset and ability to work effectively in a team environment. 

WHAT THE JOB REQUIRES: 

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. 

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks

• Requires the ability to work Monday through Friday. Entails in-person office requirements for a minimum of 4 days per the Company's hybrid policy, located at Essex's corporate office in Irvine.
• Minimal travel may be required for occasional meetings, training, or conferences.

WHAT YOU WILL BRING TO THE TABLE: 

• Familiarity with asset management tools and systems (e.g., ServiceNow). 

• Strong understanding of telecom systems (e.g., PBX, VoIP, SIP) and networking fundamentals. 

• Proficiency in Microsoft Office 365 Suite. 

• Excellent organizational and multitasking abilities. 

• Strong analytical and problem-solving skills. 

• Exceptional communication and stakeholder management capabilities.