The IT Manager oversees technology systems for tolling operations and office IT support, ensuring performance, security, and compliance. Responsibilities include managing IT operations, overseeing infrastructure, and coordinating with teams for effective technology usage.
ABOUT NORTHWEST PARKWAY:
Northwest Parkway is a concessionaire, fully owned by VINCI Highways, who operates one of the three toll road systems in Colorado, running 10 miles on the northwest side of Denver Metro. Northwest Parkway toll road has a complete free-flow toll collection system, manages and bills customers that drive the road and performs 24/7 operations in all aspects related to tolling and safety. Our road provides safe, reliable and convenient access to residential and employment centers within the northwestern metropolitan area such as The Flatirons shopping area, Boulder, and the Denver International Airport (DEN).
Learn more: http://www.nwpky.com
JOB PROFILE: IT Manager
JOB LOCATION: Broomfield, CO (on-site)
JOB SUMMARY:
The IT Manager plays a critical role in supporting the Northwest Parkway by ensuring the reliability, security, and performance of technology systems that enable tolling operations, highway infrastructure, back-office business functions, and enterprise operations. This position requires deep understanding of the tolling and transportation environment, including field-based operational systems, combined with strong expertise in enterprise and corporate IT.
The IT Manager is responsible for executing technology strategies, managing day-to-day IT operations, and ensuring that both mission-critical roadway systems and administrative technology platforms operate seamlessly. Success in this role depends on the ability to bridge operational highway technology with back-office systems while maintaining high availability, cybersecurity, and regulatory compliance.
JOB RESPONSIBILITIES:
Highway & Field Systems Support
QUALIFICATIONS:
The IT Manager is expected to demonstrate hands-on knowledge across both operational technology (OT) and information technology (IT), including:
SUPERVISORY RESPONSIBILITIES:
People management: They act as a people manager by partnering within the organization to attract the right
professional leadership and talent to ensure their team is staffed according to requirements and all team
members are fully utilized. Ensure that employees reporting to you are engaged and understand their career
opportunities, by taking responsibility for the development and training of all team members.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 50 pounds. Ability to work on a ladder and elevated bucket truck to repair equipment as needed. Ability to work outside in the elements, and in live traffic while following all safety procedures.
Northwest Parkway is a concessionaire, fully owned by VINCI Highways, who operates one of the three toll road systems in Colorado, running 10 miles on the northwest side of Denver Metro. Northwest Parkway toll road has a complete free-flow toll collection system, manages and bills customers that drive the road and performs 24/7 operations in all aspects related to tolling and safety. Our road provides safe, reliable and convenient access to residential and employment centers within the northwestern metropolitan area such as The Flatirons shopping area, Boulder, and the Denver International Airport (DEN).
Learn more: http://www.nwpky.com
JOB PROFILE: IT Manager
JOB LOCATION: Broomfield, CO (on-site)
JOB SUMMARY:
The IT Manager plays a critical role in supporting the Northwest Parkway by ensuring the reliability, security, and performance of technology systems that enable tolling operations, highway infrastructure, back-office business functions, and enterprise operations. This position requires deep understanding of the tolling and transportation environment, including field-based operational systems, combined with strong expertise in enterprise and corporate IT.
The IT Manager is responsible for executing technology strategies, managing day-to-day IT operations, and ensuring that both mission-critical roadway systems and administrative technology platforms operate seamlessly. Success in this role depends on the ability to bridge operational highway technology with back-office systems while maintaining high availability, cybersecurity, and regulatory compliance.
JOB RESPONSIBILITIES:
Highway & Field Systems Support
- Oversee IT systems supporting highway and tolling operations, including lane equipment, roadside devices, cameras, sensors, networking hardware, and related infrastructure
- Partner with operations, maintenance, and engineering teams to support field technology needs and troubleshoot system issues impacting roadway operations
- Coordinate installation, maintenance, and upgrades of field systems and ensure minimal disruption to tollway systems and operations
- Serve as the IT escalation point for critical incidents impacting field systems and customer-facing technology
- Work with vendors and integrators to support tolling, ITS, and highway-related technology platforms
- Organize and supervise daily monitoring, maintenance and troubleshooting of roadside equipment and servers
- Take part to the on-call process to ensure 24/7 reliability of the toll collection system
- Ability to run and terminate network cables in indoor and outdoor envionments
- Manage day-to-day IT support for office-based staff, including desktops, laptops, mobile devices, printers, collaboration tools, and core business applications
- Ensure reliable network connectivity, cybersecurity controls, data backups, and system access for all users
- Support enterprise applications, including HR, finance, payroll, and operational systems, in coordination with corporate IT teams
- Oversee IT asset management, inventory, and lifecycle planning
- Organize and supervise daily monitoring and maintenance of servers and processes
- Test and apply new software and maintenance patches
- Coordinate and provide (as needed) Helpdesk support to Back-Office and Call Center users
- Act as the primary IT point of contact for the Northwest Parkway project, coordinating with corporate IT leadership and external partners
- Develop and enforce IT policies, procedures, and security standards in alignment with company and client requirements
- Manage IT vendors, contracts, and service-level agreements
- Participate in budgeting, forecasting, and planning for IT-related expenditures
- Provide guidance and support to on-site and remote IT support resources as applicable
- Ensure compliance with cybersecurity, data protection, and regulatory requirements applicable to transportation infrastructure
- Support audits, system documentation, and incident response activities
- Identify technology risks and recommend mitigation strategies to ensure business continuity
QUALIFICATIONS:
The IT Manager is expected to demonstrate hands-on knowledge across both operational technology (OT) and information technology (IT), including:
- Microsoft 365 and Azure / Entra ID administration
- Hybrid identity, endpoint management, and mobile device management (Intune, MDM)
- LAN/WAN and network security infrastructure (firewalls, switches, wireless, VPN)
- Monitoring and security tools, including firewall analytics and intrusion prevention
- Voice and communications platforms (VoIP, call center systems, SD-WAN)
- Active Directory, Group Policy, DNS, DHCP, and certificate services
- Endpoint security and threat protection
- Backup, restore, and disaster recovery solutions (on-prem and cloud-based)
- Virtualized and cloud environments (VMware, Hyper-V, Azure, AWS)
- Support for Dedicated Short-Range Communications (DSRC) and short-range wireless systems
- Security and surveillance systems, including CCTV and NVR platforms
- Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
- Minimum of 8 years of progressive experience in IT infrastructure, operations, or technology management
- Demonstrated experience supporting tolling systems, transportation infrastructure, or field-based operational technology
- Strong background in enterprise and back-office IT support
- Experience managing vendors, budgets, and technology portfolios
- Proven ability to operate in a 24/7, mission-critical environment
- Strong interest in emerging technologies and digital innovation within the transportation and tolling industry
SUPERVISORY RESPONSIBILITIES:
People management: They act as a people manager by partnering within the organization to attract the right
professional leadership and talent to ensure their team is staffed according to requirements and all team
members are fully utilized. Ensure that employees reporting to you are engaged and understand their career
opportunities, by taking responsibility for the development and training of all team members.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 50 pounds. Ability to work on a ladder and elevated bucket truck to repair equipment as needed. Ability to work outside in the elements, and in live traffic while following all safety procedures.
Top Skills
Active Directory
AWS
Azure
Cctv
Dedicated Short-Range Communications
Dhcp
Dns
Entra Id
Firewall Analytics
Firewalls
Group Policy
Hyper-V
Intrusion Prevention
Intune
Lan
Mdm
Microsoft 365
Nvr
Sd-Wan
Switches
VMware
Voip
Vpn
Wan
Wireless
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