Support the IT helpdesk by installing, configuring, maintaining, and repairing computers, mobile devices, peripherals, hardware, and software. Troubleshoot onsite technical issues, respond to user inquiries through ticketing, phone, email, and in-person support, document incidents, maintain computer inventory, and assist with network and vendor-related resolutions.
Location:
Golden, CO
General Description:
Parkson is looking for a technically driven intern to assist in supporting the IT Helpdesk. This person’s success will be dependent on having a current mindset with regards to IT while supporting customers via a Helpdesk Ticket System for hardware/software related incidents onsite. Ultimately this position requires a detail-oriented individual with excellent communication and organizational skills to work in collaboration with the Helpdesk Technician.
Essential Functions:
- Install, configure, upgrade, and restore PCs.
- Configure and service mobile devices.
- Troubleshoot and solve computer problems.
- Understand the ins and outs of multiple operating systems.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine the nature of the problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Perform onsite technical analysis of hardware/software/network issues in assistance with IT Team and/or vendors for resolution.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Maintain an inventory of all in production computer systems along with new and spare computers and accessories.
- Secure all computers and accessories in IT Room and be responsible for key and entry into room.
- Ensure all computer related incidents and issues onsite are forwarded to helpdesk and documented appropriately.
Education:
- Bachelor's degree in Computers or studying toward a degree or certification in an IT related field.
Experience:
- Previous experience working in a diverse office environment.
Knowledge, Skills & Abilities:
- Excellent written and verbal skills.
- Excellent problem-solving skills and ability to multitask.
- Analytical ability.
- Hardware/Software maintenance and testing.
- Knowledge of networking LAN/WAN a plus
Outcomes:
- Develops a working knowledge of supporting an IT Trouble Ticket System
- Cultivates interpersonal skills.
- Shares new ideas and information with other team members.
- Develop customer service skills.
Parkson Corporation does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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