IT Instructional Designer II

We are here for life’s journey.
Where is your life journey taking you?
Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:
Humanity in action, Triumph in hardship, Transformation in health.

Department

Job Summary
Under minimal supervision, analyzes, designs, develops, and delivers comprehensive training, curriculum, classes, coaching and support to end users. Create and update documentation and materials to support both synchronous and asynchronous learning, eLearning, simulations, educational materials, job aids, etc. The IT ID 2 maintains and updates software training environments where possible. The IT ID 2 supports the team goal to deliver elegant training solutions that are intuitive, empowering, efficient, sustainable, systems focused, and foundation based.
Essential Functions:

• Deliver virtual and in-person communication and training — Make formal and informal presentations to leadership, team members and end users both orally and in writing. Communicate with IDs, analysts, application managers, supervisors, PMs, Champions, and department heads around learning, testing, reports from class, etc.. Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. Use Learning Management System to track classroom and formal training and report training results to all impacted groups. (25%)
• Project Management - Develop, coordinate, and manage timelines, resources, and milestones of assigned projects. Identify and develop project plans for unmanaged work when needed. Prioritizes work between and inside a project. Develop PDSA cycles for recurring work on key projects. Communicates with project owners and managers as well as other team members. Communicate with team and stakeholders to discuss the status of issues, trends, deliverables, end-user concerns, and anticipated milestones on projects. Provide feedback to team members on user requests and issues. Review and document the status of projects; escalate unresolved issues and proposals to leadership. Support the analysis and review of project outcomes. (15%)
• Liaise, round and support end users - Learn user and department functions and needs and develop relationships to coordinate and deliver effective, consistent communication. Round with end users to validate workflow. Provide At The Elbow (ATE) and 1:1 support to new learners and struggling groups, and to provide troubleshooting and follow up to issues or training tickets as needed, virtually or in person. Mentor peers and team members. (10%)
• Prioritize and manage requests to create and maintain workflow documentation for end users including those in IT. QA/testing of training and production environment. (10%)
• Use project/problem/request tracking tools to keep documentation current on all assigned tasks. (10%)
• Grow Denver Health application knowledge by learning additional applications, garnering proficiencies or supporting additional areas or modules with rounding or class delivery. (10%)
• Deliver virtual and in-person communication and training — Make formal and informal presentations to leadership, team members and end users both orally and in writing. Communicate with IDs, analysts, application managers, supervisors, PMs, Champions, and department heads around learning, testing, reports from class, etc. Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. Use Learning Management System to track classroom and formal training and report training results to all impacted groups. (20%)

Education:

• High School Diploma or GED required.

Work Experience:

• 4-6 years experience in either adult education or corporate training programs required.
• 1-3 years experience with an EMR/EHR or Healthcare environment preferred.

Knowledge, Skills and Abilities:

• Strong knowledge of and experience with adult learning techniques and theory and change management methodology.
• Proven communication skills, including presentations and facilitation.
• Demonstrated skill in human relations and written, verbal, and electronic communication required
• Strong writing skills. Demonstrated design skills with digital and print design as well as instructional /learning design.
• Experienced with planning and project organization.
• Demonstrates strong ability to identify, analyze, and solve problems. Can use analytical reasoning to determine root causes, define the problem, generate solutions, and implement the best option.

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.