IT Helpdesk Internship

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Role Summary
The HelpDesk Intern supports the day to day hardware and technology needs for the firm by taking calls and chats as well as working on tickets, requests and performing escalations to other teams following process, policy and knowledge articles to complete the work that supports and enables the firm's technology operations and needs. This role is designed to provide hands-on experience across the end-to-end HelpDesk operations, processes and technical analysis. Success in this role means delivering accurate, timely support, maintaining ticket notes and SLA's, and building a strong foundation in enterprise HelpDesk processes.
Essential Responsibilities:

• Provide excellent customer service support (both on-site and remote) to Firm associates for basic hardware and software issues in accordance with established IT policy, process and procedures.
• Record all actions, communications, and resolutions for issues being investigated in appropriate systems.
• Acquire and maintain knowledge of Firm systems and support policies and procedures.
• Review and maintain documentation and knowledge base articles.
• Participate in process improvement initiatives across the HelpDesk and on projects.
• Handle contentious situations and calls with discretion and professionalism.

Required Qualifications:

• Currently pursuing a Bachelor's degree in Information Technology, Business, or a related field, with at least Junior standing preferred.
• Minimum 3.0 GPA.
• Prior work experience with computer systems or help desk support.
• Strong organizational skills with the ability to plan, prioritize, and manage multiple tasks effectively.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated ability to navigate ambiguity and approach challenges with flexibility and creativity.
• Excellent written, verbal, and presentation skills.
• Proficient in Microsoft Office, Windows OS and related productivity tools.
• Must be legally authorized to work in the United States on a full-time basis upon hire. The firm will not consider candidates who require current or future employment visa sponsorship (such as H-1B).

Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!
#LI-Remote
#LI-DK1
Additional Details:
Not fully prepared to apply for an internship or not sure where to start? Please join our Talent Community to explore how you can stay connected to Wipfli.
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected]
Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay rate for this role is $19.00/hour. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Benefit offerings include paid sick leave; access to free, confidential counseling through our Employee Assistance Program.
"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.