IT Helpdesk Engineer

This is a full-time, on-site role based in our Warsaw hub (5 days per week). This position offers the opportunity to be the face of IT for our growing Warsaw team while contributing to global IT operations and collaborating with colleagues across multiple hubs.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company's products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

We're looking for an IT Helpdesk Engineer to join our team in Warsaw and serve as the primary IT point of contact for our growing hub. In this role, you'll ensure smooth IT operations, support events and large meetings, and help deliver an exceptional employee experience from day one.

What makes this role exciting:

• Global impact, local ownership. You'll own the IT experience for the Warsaw hub while contributing to our global support queue—troubleshooting and resolving tickets for Superhuman team members worldwide.
• Shape the hub's IT future. As a key player in our Warsaw operations, you'll have direct input into how we scale IT infrastructure, optimize workflows, and enhance the employee experience as the hub grows.
• Work with modern tools and systems. You'll manage and improve systems across Okta, Jamf, Google Workspace, Zoom, and other enterprise platforms—keeping your skills sharp and your toolkit up to date.
• Cross-functional collaboration. Partner with teams across People Operations, Workplace Experience, and Engineering to deliver seamless onboarding experiences, support company events, and drive IT initiatives.

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
• Contribute to the global IT support queue, resolving end user tickets for Superhuman team members across all hubs and time zones.
• Manage all events and large meetings in the Warsaw hub and maintain IT and AV assets in the office, including computers, laptops, printers, Zoom Rooms, and other AV equipment.
• Provide, install, maintain, and troubleshoot hardware and software for existing team members and new hires, ensuring seamless onboarding and offboarding experiences and smooth AV support during meetings and presentations.
• Manage and document IT and support requests, coordinate with vendors and service providers for equipment repairs, maintenance, and office network infrastructure, and stay up to date with IT and AV trends to recommend improvements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 3+ years of experience in IT support, A/V equipment management, and/or event coordination and experience managing vendors.
• Strong knowledge of macOS and Windows.
• Experience with identity and access management platforms (Okta preferred) and MDM solutions (Jamf, WorkspaceOne).
• Familiarity with SaaS administration and enterprise tools (Google Workspace, Zoom, Atlassian, Slack, etc.).
• Excellent troubleshooting and problem-solving skills, you are detail-oriented and organized, with strong documentation skills.
• Strong customer service orientation and communication skills.
• Comfortable working independently and as part of an international team.

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Superhuman builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Superhuman Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 
• Comprehensive benefits for candidates based in Germany: Superhuman offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more.
• Relocation Support: Superhuman provides comprehensive relocation support to make your move to Berlin seamless. Our package includes visa assistance, destination services to help you and your family settle in comfortably, and a relocation bonus to cover additional expenses, such as temporary housing.

At Superhuman, we value our differences, and we encourage all to apply. Superhuman is an equal-opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Superhuman collects during the recruitment process, for what purposes, and how you can address your rights, please see the Superhuman Data Privacy Notice for Candidates here.