IT Help Desk Support Specialist

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Essential Job Functions

• Coordinates investigations to resolve information system issues

• Conducts research to understand, explain and resolve technology issues

• Communicates updates to users that have been or may be affected by a problem

• Follows up with users after problems have been resolved

• Utilizes help desk tracking software to present recommendations and improvements for user systems

• Initiates onboarding procedures for new users into the system

• Ensures response times are quick and effective to appropriately resolve requests

• Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues

  Basic Job Skills

• Trouble shooting skills

• Ability to foster teamwork

• Decision-making skills

• Oral and written communication skills

• Ability to identify and seek needed information/research skills

• Technical expertise

• Ability to positively communicate and collaborate with their customer base in all situations and cases

• Industry experience performing essential job functions with technology used by INFICON

The IT Help Desk Support Specialist position is for individuals that possess a solid foundation in computer systems as well as a foundation in IT fundamentals and their implementations. It is intended for those who have experience working and interacting within a corporate environment. Successful employees in this role will demonstrate the following behaviors:

• Continual effort to increase his/her technical abilities and education

• Works towards becoming an emerging expert for specific IT technologies

• Seeks to take ownership of his/her work

• Willingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologies

• Recognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidance

• Demonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues)

• Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects

The expected salary for this position is $60,000-$75,000 per year, paid on an hourly bases. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule). 

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment.   Any contact that would like to request a reasonable accommodation to participate in the application process should contact [email protected].

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.