IT Analyst – Mountain Operations Applications

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

The Mountain Operations IT Analyst is responsible for supporting a portfolio of applications utilized by our mountain operations business unit. They will focus on improving operational efficiency and end user experience through enhancing existing systems and implementing new technology solutions. They will work with teams such as Food and Beverage, Guest Services, Ski Patrol, Lift Operations, Lift/Vehicle Maintenance and Snowmaking. This position reports to the Sr. Manager of Mountain Ops Technology.

The budgeted salary range for this position is $73,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. 

Applications for this position will be accepted until December 10, 2025.

Essential Job Functions/Key Job Responsibilities

• Work across Mountain Operations, Ski Patrol, Guest Services, Lift Operations, Lift/Vehicle Maintenance, Snowmaking, Food and Beverage and IT to define and prioritize a backlog that continuously delivers measurable value towards business goals
• Take initiative in understanding business needs, evaluate opportunities to enhance existing systems, participate in vendor selection processes and implement new applications
• Work with the mountain operations teams to document functional requirements and translate those requirements into technical design specifications
• Work with engineering teams to estimate work, make smart tradeoffs, define milestones and deliver new capabilities
• Liaison between internal stakeholders and various application vendors for troubleshooting, ticket management, releases, and roadmaps
• Configure new applications to align with business requirements and be responsible for developing and executing robust test plans
• Ensure issues uncovered during the testing cycle are prioritized, communicated and resolved in a timely manner to ensure implementation timelines are met
• Provide documentation and training for IT Help Desk staff, so that IT Help Desk staff may assist in supporting the solutions on an on-going basis
• Develop and deliver ad hoc user queries and reports
• Responsible for ongoing configuration, custom reporting, testing, integrations, and daily support for mountain operations applications
• Other duties as assigned

• Degree in Business Administration, Management, Information Technology or associated field required
• 2+ years effectively managing multiple tasks and projects, with a demonstrated ability to identify and communicate issues that may inhibit successful project completion
• 2+ years supporting or implementing commercial software applications
• Ski area operations experience preferred

Knowledge, Skills & Abilities

• Proficient knowledge in business process analysis and writing functional/technical requirements
• Proficient knowledge in creating test plans, executing test plans and providing feedback to development teams for resolving defects
• Proficient knowledge of software delivery methodology
• Experience documenting standard operating procedures
• Ability to work independently with minimal supervision, completing work at a high standard
• Expert skier or snowboarder with the ability to transport equipment through expert terrain
• Proficient knowledge in working with matrixed teams and vendor partners preferred
• Excellent complex problem solving and critical thinking skills
• Excellent verbal and communication skills
• Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback
• Ability to maintain commitments; completes tasks on time or notifies appropriate person with an alternate plan
• Ability to partner with cross-functional teams spanning business and technical sides of the organization

Work Environment and Physical Demands

Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements

May be required to work in wet, cold, hot conditions requiring the use of protective apparel / equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces

Not required, but preferred to be able to occasionally lift, push or pull 50 lbs. individually or with assistance

Job Benefits 

This position is classified as a regular full-time position eligible for the following benefits: 

Enrollment dates differ across the various programs.   

• Health, Dental and Vision Insurance Programs 
• Flexible Spending Account Programs 
• Life Insurance Programs 
• Paid Time Off Programs 
• Paid Leave Programs 
• 401(k) Savings Plan 
• Employee Ski Pass and Dependent Ski Passes  
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster