Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.
Position Type: Negotiable (full-time or part-time)
Reports to: Head of International IT Services
Team: IT Services
Position Summary
An International IT Specialist provides administration and support for the technology portfolio which SIM International maintains. They also provide a member/associate perspective on the IT Services Team and in an organisational Community of Practice.
Responsibilities
Administration and Support
Works as part of the cross-functional IT Services Team to implement and maintain IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams.
- Monitors and maintains the reliability, security and use experience of SIM’s IT systems
- Complies with, updating as necessary, SIM’s IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound
- Provides support for Microsoft ecosystems applications.
- Responds to the needs, questions and requests of users in a timely manner
- Resolves and/or escalates support requests
- Works with vendors and service providers as needed
Encourages development of IT skills within SIM
- Works with IT Services Team to develop system and practice recommendations for SIM, providing a member perspective in these conversations.
- Participates in a Community of Practice for those in SIM with IT skills and interest
- Helps produce relevant, user-friendly content to be shared on the IT Site on SharePoint
Personal well-being and development
- Invests time and energy in their own spiritual vitality and well-being
- Practices personal learning and development
- Practices rest, renewal and Sabbath
Person specifications/qualifications
Essential:
- Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International
- Commitment to disciple making and seeing people live as true disciples of Jesus Christ
- Professional, reliable and humble, with strong interpersonal skills
- An SIM Member or Associate, or willingness to become one
- Experience in some, or all, of the following: IT development, cloud-based environments and administration, user support.
- Strong technical and analytical skills
- Ability to provide end-user training
- Flexibility to work across time zones
- Oral and written fluency in English
Desirable:
- Degree or advanced certification in Computer Science or Information Systems
- Experience with Microsoft tenant administration, especially AI governance
- Experience with SharePoint, Power BI and Power Automate
- Experience with Oracle NetSuite
- Experience with BambooHR
- IT experience in an international mission environment
- Experience in cross-cultural relationships and ability to work collaboratively across cultures
- Experience working with a virtual team
- Multilingual, ideally Spanish, French or Portuguese
Location:
A location with a reliable internet connection. (Minimum internet broadband connectivity of 25 Mbps download and 3 Mbps upload)
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