Internal IT Sales Development Representative

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: Base Salary $45k - $63k (Targeting a midpoint of $54k) + Variable Compensation
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

About Syncro: Syncro is an all-in-one PSA + RMM platform that helps IT teams manage tickets, devices, billing, and automation in a single pane of glass. We’ve been MSP-first and are now investing heavily in serving Internal IT teams at growing mid-market companies.

We’re hiring an Outbound SDR focused on Internal IT to help build a pipeline for our Internal IT Account Executive.

The Opportunity: You’ll be responsible for creating pipeline with Internal IT teams at small and mid-sized businesses. This role is primarily outbound: you’ll research accounts, identify the right IT personas, and run multi-channel outreach to book high-quality meetings.

You’ll work closely with our Internal IT AE, Marketing, and Sales Leadership to refine who we’re targeting, sharpen our messaging, and continuously improve our outbound plays.

What You’ll Do:

• Prospect into target accounts
  
• Research companies and contacts (Internal IT, Help Desk, IT Manager/Director, Infra/Ops, etc.).
  Build and maintain account lists aligned to our Internal IT ICP (employee size, tech team size, industry).
  
• Run multi-channel outbound
  
• Execute cold outbound sequences via email, phone, and social (primarily LinkedIn).
• Personalize outreach based on tools they use today, job postings, tech stack, and company signals.
• Book qualified meetings and demos for the Internal IT AE.

• Qualify opportunities
  
• Run initial discovery to understand IT team size, tooling, pain points (tool sprawl, patching, remote access, etc.).
• Log notes, next steps, and key context in Salesforce so the AE can run an effective next call.
  
• Collaborate and iterate
  
• Partner with the AE to prioritize accounts and refine messaging based on what’s working.
• Give feedback to Marketing on campaigns, content, and talking points that resonate with Internal IT buyers.
• Track and report on activity, meetings booked, and pipeline generated.

Must have skills:

• 1–2 years of SDR/BDR experience in B2B SaaS, ideally selling to technical or IT buyers.
• Proven success in outbound prospecting: cold calls, cold emails, and social selling.
• Comfortable working from a target account list and hitting activity + SQL goals.
• Strong written and verbal communication; you can be concise, clear, and punchy in outreach.
• Curious about technology and how IT teams work; you’re comfortable talking about tools and workflows.
• Coachable, competitive, and willing to test new approaches and iterate quickly.

Nice To have skills:

• Experience prospecting into Internal IT teams or related personas (IT Ops, Help Desk, SysAdmin, etc.).
• Familiarity with sales tools like Salesforce, Outreach/HubSpot, Gong/Jiminny, LinkedIn Sales Navigator, etc.
• Experience in a similar mid-market / commercial segment (200–1,500 employee companies).

Why This Role is Exciting

• You’ll be part of a new, high-visibility Internal IT motion with a lot of upside.
• Direct line of sight from your work to pipeline, revenue, and GTM strategy.
• Tight partnership with an IIT AE and sales leadership, clear opportunity to grow into AE over time.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• CRO Interview

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so.  To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany
• /Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.