Internal Fraud Program Manager

Your Role:

SoFi is seeking a seasoned and proactive Internal Fraud Manager who will drive critical projects related to the program within the first and second lines of defense.  The Internal Fraud Manager can be a fully remote position and will report directly to the Internal Fraud Director. They will play a key part in shaping and executing the program’s strategy across the organization.
This role demands a comprehensive understanding of data analytics, enterprise risk, and program management; and the ability to translate big data in order to strategically develop and manage the internal fraud ecosystem in a fast paced, high growth environment. The Program Manager will be responsible for designing, implementing, and proactively and collaboratively managing the Internal Fraud Program’s metrics, strategies, and scenarios for monitoring, alerting, prevention, and detection. This position will be instrumental in protecting SoFi’s assets, and  ensuring the safety and soundness of SoFi’s operation, and the effectiveness  of SoFi’s  risk management.  The Program Manager will be responsible for enabling SoFi’s commitment to integrity and transparency, and fostering an awareness and understanding of internal fraud across SoFi.

What you’ll do:

• Conduct a gap analysis, map out the current internal fraud state, and assess the future state and needs of the program.
• Act as the point of contact between the 1LoD, 2LoD, and 3LoD to ensure adherence to relevant enterprise policies, standards, and best practices.
• Manage internal fraud risks, proactively and reactively, and identify and remediate issues impacting internal fraud.
• Collaborates daily with the Internal Fraud Director.
• Develop comprehensive internal fraud strategies.
• Develop a Playbook or SOP for the Internal Fraud Program (goals, scope, risks, deliverables, reporting, etc).
• Build Risk Appetite Metrics, Key Risk Indicators and corresponding performance monitoring thresholds, and other associated metrics for Internal Fraud Program monitoring.
• Create a roadmap plan for technology implementation, identify controls that should / can be automated; and run daily, weekly, and monthly tests on available data to conduct behavioral analysis on every job function across the enterprise.
• Run daily / weekly / monthly testing of controls in place to prevent / monitor / alert / detect activity which could potentially be considered internal fraud.
• Work with 2LoD to conduct annual Internal Fraud Risk Self-Assessments following the first 12 months of the program.

What you’ll need:

• Bachelor’s degree in Finance, Risk Management, Criminal Justice, Data Analytics or a related field.
• 5+ years managing fraud, including periods of ownership of internal fraud strategies. 
• Experience with the development of metric (including underlying code / logic / queries) related dashboarding and reporting.
• High level of discretion and integrity; proven ability to handle confidential matters.
• Strong data analysis skills using common analysis and manipulation tools.
• Strong SQL skills for querying data sets and quickly building reports.
• Ability to identify anomalies and fraudulent patterns in logs and other data sets (transactions data, request data, etc.).
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
• Outstanding written and verbal communication skills; ability to present to executive stakeholders.
• Proven success managing projects and collaborating across cross-functional teams.

Preferred Qualifications:

• 5+ years of experience in internal fraud.
• 5+ years program management experience.
• Extensive experience partnering with Internal Audit and Risk Management.
• Certified Fraud Examiners certification.
• Certified Public Accountant certification.
• Intimate knowledge of the Google Suite.
• Spanish language proficiency strongly preferred.