Nutrafol
Interim Director, Media, Marketing & Operations - Marketplaces - Contract
We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.
Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
About You
We’re seeking an experienced, strategic marketplace leader to provide coverage for our Marketplaces team. This individual will lead day-to-day operations across Amazon and Walmart while driving strategic initiatives, partnering cross-functionally, and ensuring the business continues to deliver against revenue, profitability, and operational goals. This role will be a hybrid management role with Q4 2026 focused on Media and Marketing and Q1 2027 focused on Operations and Retail. The ideal candidate is highly analytical, comfortable influencing senior leadership, and experienced managing complex marketplace businesses.
This is a contract position: 6mo duration, 30-40 hours per week commitment and the role will report to the VP, Marketplaces.
Responsibilities:
General:
- Leverage data to provide performance reporting, conduct in-depth analysis, and derive actionable insights to inform optimization strategies for enhanced performance.
- Build executive-ready presentations, business reviews, and strategic recommendations.
- Translate complex data into clear insights and actionable business decisions.
- Develop and manage communications with external agency partners and cross-functional teams to review on site performance and recommend improvements
- Drive alignment, remove roadblocks, and ensure initiatives are executed on time.
- Manage agency and external partner relationships by establishing priorities, monitoring deliverables, and hold partners accountable to KPIs and business outcomes.
Media & Marketing focused:
- Oversee media planning, budgeting, and execution of monthly strategy, including HVEs.
- Partner with agencies and external partners to identify and activate media optimizations weekly.
- Analyze campaign performance data and market trends to inform strategy and optimize spend.
- Lead partnership and communications with agency and Amazon Ads partners.
- Execute against learning objectives to drive continuous performance.
- Oversee marketing campaign development in collaboration with cross-functional teams.
- Identify and propose media strategy improvements through testing, analysis, and reporting.
- Own media performance tracking and reporting for internal and external audiences.
Operations focused:
- Own operational performance across Amazon and Walmart marketplaces.
- Collaborate on inventory planning and health for marketplace channels by reviewing inventory levels, forecasting risks and opportunities, partnering cross-functionally to resolve supply constraints, and ensuring the business maintains optimal in-stock positions to support sales and profitability.
- Monitor business performance through daily, weekly, and monthly metrics, identifying trends, risks, and opportunities.
- Develop data-driven strategies to achieve sales, profitability, and cost savings targets. Proactively identify outliers and recommend actions to improve business performance
- Develop and execute customer retention initiatives that improve repeat purchase behavior and long-term customer value.
- Manage the full marketplace product portfolio across Amazon and Walmart, ensuring best-in-class product detail pages, retail readiness, and support ongoing tests and optimizations.
- Ensure quality and regulatory compliance, manage account health, and maintain seller account standing across all inputs.
Requirements:
- 8+ years of experience in eCommerce, integrated media, marketplace, retail, or business management.
- Understanding of Amazon marketplace (Seller Central) and Walmart (Seller Center) best practices
- Experience creating executive-level presentations and communicating with senior leadership.
- Demonstrated success leading cross-functional initiatives in a fast-paced environment.
- Experience managing agencies and external partners.
- Excellent analytical, communication, and project management skills.
- Comfortable balancing strategic planning with operational execution.
- Experience managing data analysis, including tracking and delivering data and insights to cross-functional teams to drive business decisions.
- Strong working knowledge of the full Google Suite (Excel, Word, Slides, etc.) and Slack
- Knowledge and experience working in Tableau
Please note that while contractors are not eligible for benefits, the benefits and perks listed below are intended to provide a snapshot of Nutrafol as an employer and are available to benefits-eligible Nutrafol employees only.
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
California residents may review our CCPA notice here.
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