Integrations Enablement Specialist

Help Build the Future of Healthcare AI

Hi! We’re Infinitus — the first trusted voice AI platform transforming healthcare.

Built by ex-Googlers, startup veterans, and industry pros, our AI boosts productivity, slashes admin burden, and creates new ways to support patients with chronic conditions. We scale connections between patients, payors, and providers — empowering care teams and improving health outcomes.

The Mission

At Infinitus, our mission is simple: create time for healthcare by making access, adherence, and affordability easier than ever. Using multimodal AI, human-in-the-loop systems, and a rich knowledge graph, we’ve automated over 5 million calls—saving millions of hours for patients and providers.

Backed by top investors like Kleiner Perkins, Google Ventures, and a16z, we’re a team that loves to challenge the status quo and move fast at the intersection of AI and healthcare.

As part of our Customer Enablement team, you will contribute to the technical design and delivery of Infinitus solutions for our clients. You will collect and document technical requirements and specifications in collaboration with senior team members. You will then help configure the Infinitus platform, support Quality Assurance (QA) and User Acceptance Testing (UAT), and follow processes to ensure successful technical outcomes. The role is a mix of client-facing consultative work and behind the scenes design, configuration, data analysis, and data manipulation.

This is the right role for you if you are passionate about becoming skilled across the following areas:

• Technology: As part of a market-leading, Agentic AI platform for healthcare, you’ll be working with cutting edge technology solutions. A strong interest in technology and being passionate about using it to create value for our clients and their patients is a must.

• Client facing skills: A significant amount of day-to-day responsibilities will involve communicating with clients and solving their issues.

• Healthcare: To speak confidently and authoritatively to our clients, you must either have or be willing to be trained in healthcare business operations.

• Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.

• Integrations: Integrating client systems with our Infinitus platform to ensure seamless data flow, maintain data integrity, and support timely task completion. Most implementations will involve working with CSV files, APIs, Salesforce and MuleSoft integrations, and related technologies. You will be responsible for mapping customer data fields to Infinitus data structures, and working with healthcare data standards such as SMART on FHIR, HL7, and X12 EDI formats (e.g., 270, 271, 278).

• Troubleshooting and Problem solving: You will be comfortable to go in depth to understand system configuration issues, data integration issues, and any other technical set up internally or with customer systems.

• Cross collaboration: You will work with many internal teams like product, engineering, sales and customer success.

Your Impact:

• Document client requirements and create and maintain technical specifications. Analyze client legacy data sets to understand the impact of the data on system design as needed.

• Configure the Infinitus platform in response to requirements with a best-practices mentality. Leverage structured project delivery methodology.

• Establish CSV-based, API-based, and other standard-based integrations with client systems like Patient Relationship Management, Case Management, and Electronic Medical Records, etc.

• Support design, development, QA, UAT, and launch system integrations with our Infinitus Platform.

• Provide support in client meetings by leveraging in-depth knowledge of our platform capabilities.

• Partner with client and internal teammates to resolve technical issues/inquiries.

• Act as our first line of support, owning resolution and client communication.

• Manage multiple client implementations concurrently.

Your Skillset:

• 4-5 years of relevant software system implementation or configuration experience.

• Education: BA/BS, with evidence of technical experience or equivalent work experience.

• Customer obsessed, with passion for helping our clients and ultimately, their patients.

• Great problem-solver. Ability to understand, synthesize, and translate between business problems and technical concepts.

• Attention to detail, with an eye for quality and excellence.

• Clear communicator: strong written and verbal communication skills.

• Lightning-fast learner and desire for continuous learning, proactively driving initiatives for improvement.

• Thrive in a high-growth, fast-paced environment. Ability to work independently on low to medium complexity assignments, prioritizing and managing time effectively.

• Experience with healthcare industry integrations - custom file formats (CSVs), APIs, HL7, FHIR etc.

• Proficiency in APIs (e.g., RESTful, SOAP, etc.) and technical languages like JSON, XML, and/or SQL.

• Knowledge or experience in healthcare industry a plus.

Why You’ll Love It Here

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches

• Competitive salary, equity, and 401(k)

• Wellness stipend & great benefits (medical, dental, vision)

• Generous PTO & parental leave

• Bi-annual offsites & a collaborative, mission-driven culture
  

What to Expect in the Interview Process

• Apply & meet our recruiting team

• Virtual Interviews to showcase your skills

• Final onsite loop to meet the team and get to know us better
  

Curious to Learn More?

• Read our Blog to hear from Infinauts about what we’re building

• Discover how our company values (CODES) guide us

• Follow our CEO, Ankit Jain, for industry updates
  

We’re building AI agents that tackle healthcare’s toughest problems and open new possibilities. Ready to join us? Let’s talk!
Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.