Integration Specialist

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

Job Description

We are seeking a dedicated and dynamic Integration Specialist to join our rapidly growing and innovative team at ePayPolicy. As an integral part of our support staff, you will play a crucial role in ensuring seamless integration experiences for our clients. Your primary focus will be to deliver exceptional service, responding to customer inquiries swiftly and efficiently, and providing expert guidance on integration configurations.

Key Responsibilities:

• Coordinate Integration Workflow: Collaborate with the Onboarding and Implementation teams to ensure smooth and efficient integration processes, providing regular updates to stakeholders.

• Platform Expertise: Develop a deep understanding of our platform to become a subject matter expert on all integration product configurations, supporting team members and clients with your expertise.

• Customer Support: Address customer inquiries regarding new or existing integrations promptly via email and phone, maintaining clear and professional communication.

• Integration Setup and Guidance: Configure new integrations for ePayPolicy clients, offering guidance to clients’ developers on utilizing our APIs for custom integrations.

• Internal Education: Educate and inform internal teams (Account Management, Sales, Implementation) about ePayPolicy’s integration options through training sessions and educational materials.

• Troubleshooting: Diagnose and resolve integration issues by analyzing code, testing credentials, conducting API tests, and collaborating with clients and partners to troubleshoot complex problems.

• Process Improvement: Develop and refine processes to enhance the efficiency of integration setup and troubleshooting, implementing best practices and documenting procedures.

• Documentation Maintenance: Keep integration documentation up-to-date to reflect platform changes, new features, and issue resolutions, ensuring clarity and accessibility.

• Cross-functional Collaboration: Work closely with development and product teams to address integration challenges that require cross-functional expertise and coordination.

• Problem Solving: Perform detailed problem analysis to identify and resolve integration complexities, taking ownership of processes and driving continuous improvement.

• Monitoring and Reporting: Monitor integration performance, create regular status reports, and provide insights and recommendations based on performance data.

• Client Training and Support: Conduct training sessions for clients on integration capabilities and best practices, providing ongoing support and guidance post-integration.

• Quality Assurance: Perform quality assurance checks on integrations to ensure they meet client requirements and standards, implementing testing protocols to validate functionality.

• Continuous Learning: Stay updated with industry trends and advancements in integration technologies, participating in professional development opportunities to enhance skills and knowledge.

What We're Looking For:

• Customer-Centric Mindset: Passionate about delivering world-class service and ensuring customer satisfaction with at least 3+ years of Customer Support experience at a SaaS company.

• Technical Proficiency: Strong understanding of integration technologies, APIs, and the ability to read and analyze code. Experienced with RestAPIs, SQL, JSON, XML, and custom integrations. Familiarity with applications like Swagger UI, Postman, and GitHub is a plus.

• Excellent Communication: Clear, professional, and responsive communication skills, both written and verbal. Experience in coordinating groups with multiple calendars and schedules.

• Problem Solver: Analytical mindset with the ability to diagnose and resolve complex issues efficiently. Able to think on your feet and solve problems, prioritizing tasks and incoming requests accordingly.

• Team Player: Collaborative approach with the ability to work effectively with cross-functional teams. Experienced in working in a team environment and juggling multiple projects.

• Detail-Oriented: Meticulous attention to detail in process development, documentation, and quality assurance. Outstanding time management and organization skills.

• Adaptable and Autonomous: Reliable, flexible, resourceful, and thrive while working autonomously. Very comfortable working in a fast-paced environment, able to pick up new concepts quickly and teach others.

• Tools and Platforms: Experienced with Google Workspace and Salesforce.

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5