ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
As a Integration Procedural Documentation Manager at ICON, you will lead key operational planning, performance management, and process improvement initiatives that support scalable, efficient delivery.
What You Will Do:
Your focus will be on overseeing process improvement and operational excellence delivery, coaching your team, and driving continuous improvement.
Key responsibilities include:
Leading business operations activities such as portfolio analytics, capacity and demand planning, and operational performance reporting.
Driving design and implementation of standardized processes, tools, and governance frameworks that enhance operational efficiency and consistency.
Collaborating with cross-functional leaders to identify bottlenecks, recommend improvements, and implement change initiatives.
Managing preparation of dashboards and KPIs for senior leadership, ensuring data-driven decision-making.
Leading or supporting strategic projects and transformation programs that impact multiple functions or regions.
Coaching and developing business operations team members, fostering a culture of excellence and collaboration.
Your Profile:
You will have a strong background in process improvement and operational excellence, with proven management experience and a commitment to quality delivery.
Required qualifications and experience:
Bachelor's degree in a relevant discipline
Extensive experience in business operations, PMO, or operational excellence roles, ideally within CRO, pharma, or healthcare.
Strong analytical skills and proficiency with reporting and BI tools, with ability to interpret and communicate complex data.
Proven track record in process improvement, change management, and cross-functional collaboration.
Excellent communication and stakeholder management skills, including experience engaging with senior leadership.
Demonstrated people leadership experience and ability to manage multiple initiatives in a matrixed environment.
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
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