Integration & Automation Engineer

TeamDynamix is seeking a hands-on Integration & Automation Engineer to join our remote Product organization. In this role you'll design, build, and deliver reusable automations and conversational experiences on TeamDynamix's no-code platform, solving high-value problems for thousands of IT organizations. You'll build on an award-winning iPaaS solution and deliver on a cutting-edge Conversational AI and AI & Automation toolset, helping customers get rapid value from products at the leading edge of the space.

What You'll Do:

Build:

• Design, build, and ship automation flows, integrations, and conversational AI experiences on TeamDynamix iPaaS and CAI.

• Deliver solutions that tackle novel, high-value problems faced by thousands of IT organizations, expanding what customers can achieve on the platform.

• Translate product specs and customer requirements into working, scalable automations.

Test, document, and maintain:

• Own thorough testing and QA before solutions you build hit production.

• Write clear, easy-to-follow setup guides and configuration documentation that implementation teams and customers can understand.

• Collaborate with Product to address questions, troubleshooting, and issue resolution.

Required Qualifications:

• Hands-on experience building on a low-code/no-code automation, integration (iPaaS), or Conversational AI (CAI) platform.

• Working knowledge of ITSM concepts and workflows (incident, request, change).

• 2+ years in IT, IT service management, or a related technical role.

• Clear documentation skills, able to write setup guides that implementation teams and customers can easily follow.

Preferred Qualifications:

• Hands-on experience building on TeamDynamix iPaaS, Conversational AI (CAI), Work Management, and/or IT Asset Management (ITAM).

• Comfortable reading API documentation and reasoning about data structures and core programming concepts.

• Scripting ability in PowerShell, JavaScript, or a similar language.

• Experience with other iPaaS or automation platforms (Workato, Power Automate, Zapier, Boomi, MuleSoft, Flowgear).

• ITIL Foundation, HDI, or a related certification.

• Experience creating reusable solutions, blueprints, or shared configurations that others can deploy or build on.

• Comfort collaborating directly with product, implementation, or support teams in an iterative, ship-and-improve environment.

• Baseline understanding of AI capabilities, strengths, and limitations.

• Bachelor's degree in Computer Science, Information Technology, or a related field.

About You:

• Comfortable shipping MVP-style and improving iteratively.

• Detail-oriented about clean configurations, thorough testing, and accurate documentation.

• A systems thinker who naturally maps inputs, outputs, dependencies, and edge cases.

• Customer-focused, designing for both the end user and the administrator.

• Self-directed and quick to absorb new platform features as they ship.

What We Offer

• Competitive compensation that reflects employees’ skills and contributions.

• Comprehensive health insurance plans.

• Wellness programs that promote physical and mental well-being.

• Traditional and Roth 401(k) savings options with company match.

• Remote-first with flexible working hours.

• Prioritized work-life balance, with 15 observed days off in addition to PTO.

• Family-friendly policies including paid parental leave.

• Paid life insurance, short-term, and long-term disability insurance.

• Regular acknowledgement of achievements with recognition programs.

• Counseling services and resources for personal and professional challenges.

• Transparent communication about company goals, strategy, and performance.

• Regular feedback sessions and performance reviews.

• Anti-bias and anti-harassment training programs.

• Trust and autonomy in decision-making within your role.

• Work environment that encourages you to be your authentic self.

• Flat management structure with approachable leaders who want to hear your feedback.

• Backed by two private equity firms that invest in high-growth private companies across North America.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

Privacy Policy

Our privacy practices can be found here.

For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.