Integration and Technical Support Specialist - Payments

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The purpose of our Integration and Technical Support Specialist is to provide superior technical and customer service support to our external customers such as Merchants, Resellers, and ISO’s and well as our internal customers such as coworkers and managers.

We are looking for an Integration and Technical Support Specialist who will:

• Provide superior technical support to our external customers such as merchants, resellers, and independent sales organizations (ISOs) as well as our internal customers such as coworkers and managers

• Follow quality standards provided by supervisors

• Adhere to SLAs provided for email, trouble tickets, and follow up standards

• Create, document, and complete trouble tickets and follow-up within defined SLAs/KPIs or other metrics

• Gain a high-level knowledge of the products and services CSG Forte provides

• Assist merchants in troubleshooting issues encountered during development, testing and production

• Perform problem analysis and recommend/implement solutions

• Participate in conference calls, webinars, and special projects for existing and potential customers to assist with questions on how integration can provide assistance

• Provide coding and integration support solutions

• Handle incoming phone calls, emails, trouble tickets and faxes from external customers related to:

  • Equipment or software troubleshooting Forte’s products such as Web Services, Virtual Terminal, Forte Check Verify, AGI, Batch Files, BillPayit, Secure Web Pay, and more

  • Processing questions

  • Troubleshoot software and hardware

  • Reset passwords

  • Escalated transaction inquiries

  • System/Product component configuration and setup

  • Product Functionality

• Research, diagnose, and resolve customer issues in a timely manner

• Communicate with customers by inquiring to discover the issue, keeping them informed of incident progress, notifying them of impending changes, and following up regarding successful resolution

• Escalate trouble tickets to the product development team for software bugs and feature requests

• Assist and train customers on the use of Forte’s products as needed

• Handle after-hours calls on a rotating basis

• Other duties as assigned

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Computer Science, related field or equivalent experience

• 4+ years of Technical Support experience in a software environment

• A working knowledge of the Microsoft Office suite

• Knowledge of one or more of the following: PERL, SQL, PHP, ASP, .NET, C, C#, Python, Javascript, Rest API

• A high level of knowledge related to computers, hardware, and software

• Ability to thrive in a fast-paced, high-energy work environment

• Hands-on experience with Microsoft Operations Manager or MS-SQL

• General knowledge of database administration and system analysis procedures

• Ability to work shifts between 7:00 am-7:00 pm Central Time

• Ability to work rotating on-call support

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

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Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.