Integrated Payments Specialist

The Integrated Payments Specialist is responsible for driving adoption and sales of Blackbaud’s payment solutions, including both donation-based payments and vendor payment products. This role orchestrates a best-in-class customer experience from pre-sales through go-live, ensuring clients are onboarded, trained, and quickly adopting both products. As a key member of the Payments Team, you will work with existing customers and identify new opportunities within assigned territories, serving as a trusted advisor to help organizations maximize the value of their payment solutions.

You will collaborate cross-functionally with Software Sales, Customer Success, Professional Services, Support, Product, and Engineering teams to deliver a seamless, connected experience. The Integrated Payments Specialist will also contribute to product evolution by collecting customer feedback, ideating improvements, and refining sales and onboarding processes.

What you’ll do:

• Manage sales activities to exceed assigned revenue objectives for both donation and vendor payment products.

• Aggressively position Blackbaud as the solution of choice and promote rapid adoption of payment offerings.

• Engage with new and existing customers through 1:1 and group initiatives to ensure readiness for implementation, training, and go-live.

• Establish executive relationships at senior levels within client accounts, providing tactical and strategic plans with measurable timeframes.

• Coordinate resources such as online demonstrations and proposals to educate clients and advance sales cycles.

• Foster internal collaboration across teams to provide a continuous, connected customer experience focused on delight and value.

• Define and monitor usage and data insights to provide guidance and follow-up when risk is present; identify and report issues impacting customer experience.

• Follow up on leads to establish additional relationships and collaborate with Client Success Managers to generate additional revenue from the existing client base.

• Understand customer priorities and desired outcomes to provide strategic recommendations for leveraging payment solutions.

• Build and maintain an accurate pipeline and timely sales forecasts for management.

• Develop a deep understanding of customer industry trends and payment needs.

• Contribute to product evolution by collecting feedback and ideating improvements to sales and onboarding processes.

What you’ll bring:

• 5+ years’ experience in positioning and selling software solutions, including embedded merchant processing and payments; nonprofit experience a plus.

• Previous experience or knowledge of high-volume outbound contact (email & phone) in a sales environment.

• Knowledge and experience with solution-selling or consultative selling methodologies.

• Experience navigating complex sales and acquiring new business, as well as cultivating existing relationships.

• Proven track record of consistent over-quota achievement within a solutions software vendor.

• Entrepreneurial drive and strong work ethic.

• Ability to work collaboratively across teams and functions.

• Deep understanding of industry trends related to payments, donations, and vendor management.

• Genuine passion for providing outstanding customer experiences and interacting with others.

• Professional, self-motivated, results-oriented, and committed to high levels of customer satisfaction.

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program