Insurance Verification Specialist

Job description:

At Silna, we’re rebuilding insurance operations to make complex, opaque processes like eligibility checks, benefits verification, and prior authorizations simpler, faster, and more transparent.

As an Insurance Operations Specialist, you’ll play a critical role in executing the core tasks that power our operations engine. You’ll work hands-on within our workflows, ensuring accuracy, speed, and quality across everything from verifying patient benefits to submitting and tracking prior authorizations. You’ll be the foundation on which we deliver reliable, high-quality service to providers and patients, and will help us build a better system.

This is a hands-on, detail-oriented role for someone who is excited to work in a fast-paced, startup environment, thrives in structured work, and cares deeply about getting things right.

What You’ll Do

• Execute core workflows: Complete daily eligibility checks, benefits verifications, and prior authorization submissions with a focus on speed and precision.

• Ensure quality and accuracy: Double-check details, follow established SOPs, and flag gaps or inconsistencies. Root cause errors and establish best practices for mitigating moving forward.

• Manage operational volume: Maintain a strong cadence to ensure all assigned tasks are completed within required timeframes. Find areas to push efficiency.

• Collaborate with the team: Communicate blockers or issues clearly to your teammates and leads to keep work moving smoothly. Work with cross functional partners.

• Support process improvement: Provide feedback on workflows and SOPs to help identify opportunities to make tasks more efficient and scalable.

• Track and document work: Update internal systems with task completions, statuses, and notes to ensure visibility across the team.

• Iterate and improve: Work with Operations leadership and engineering to improve workflows and streamline systems

You’ll Be Great in This Role If You

• Have 1+ years of experience in insurance operations, healthcare administration, revenue cycle management, or a related field.

• Are detail-oriented and naturally take pride in completing work thoroughly and accurately.

• Are process-driven, following structured workflows while identifying opportunities for improvement.

• Are organized and reliable, comfortable managing a high volume of repetitive tasks while maintaining quality standards.

• Communicate clearly and professionally, flagging issues and collaborating across a small, high-performing team.

• Are excited to work in a fast-paced, startup environment where things are constantly evolving.

• (Bonus) Have familiarity with insurance terminology, eligibility and benefits workflows, or prior authorization processes.

Job Type: Contract

Benefits:

• Work from home

Work Location: Remote