Insurance Product Manager, Workers Compensation

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

NEXT is investing heavily in becoming a one-stop-shop for all small businesses’ insurance needs and Workers Compensation plays a huge role in achieving that goal. In this highly strategic role you will sit at the intersection of underwriting, technology and business strategy. The role is responsible for Workers Compensation product development and running scalable processes for maintaining a high-quality Workers Compensation Product. 

Our team efficiently manages our Workers' Compensation (WC) product, optimizing scalable processes to ensure its quality and integrity. We lead the annual rate revision process, meticulously evaluating market conditions, actuarial data, and regulatory changes, and incorporating necessary forms revisions for compliance. We also develop and maintain our Underwriting Instrument, utilizing automated monitoring to ensure our rates, questionnaires, decline criteria, and policy documents function as intended. 

What You’ll Do:

• Own scalable processes to maintain the integrity and quality of our WC product by applying a deep understanding of NCCI and independent rating bureau manuals and rules to ensure accurate class code assignments and premium calculations.
• Oversee and integrate product changes from annual rate revisions, including rate, class, and form updates. 
• Collaborate, coordinate and streamline our annual rate revision process; evaluate and incorporate forms revisions as needed.
• Provide Workers Compensation underwriting knowledge to write detailed requirements for improvements in automated underwriting and portfolio management. Provide performance metrics and automated monitoring of rates, rules, declines, and documents.
• Ensure that complex state regulations and NCCI manual rules are translated into clear, unambiguous technical requirements while preserving the tone of our user interface.
• Partner with Legal and Engineering on automated compliance solutions.  
• Collaborate with our Filings team on product amendments and own working relationship with WC rating bureaus.
• Build clear and efficient processes for our customer service and production teams to understand our product offering and resolve issues.

What We Need:

• 3+ years of experience in a workers compensation product function that required a detailed understanding of NCCI and Bureau classification, Rate Rule and Form filings, Policy Analysis, Regulation review, Compliance, preferably at a top tier carrier.
• Strong ability to design structured and efficient processes.
• Clear, structured communication skills for both technical and non-technical audiences.
• Passionate about changing the industry & making a difference in the lives of small business owners across the US.
• Technical ability to manage and drive engineering projects preferred.
• Knowledge of Pay as you go is preferred
• Preference will be given to candidates with understanding of AI principles and experience with AI tools.
• Bachelor’s degree required, MBA preferred.