Instructor I - 21029

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The Business Instructor role contributes to MetLife's purpose, "Always with you, building a more confident future," by preparing associates with the knowledge, skills, and confidence to support customers during important and often challenging moments. This is an exciting opportunity to make a direct impact on business performance and customer outcomes by developing high-performing associates who deliver exceptional service and support to customers navigating disability-related needs. Help shape exceptional customer experiences by equipping Disability associates with the knowledge, skills, and confidence to support customers when they need MetLife most.
Key Responsibilities

• Establish and promote an effective adult learning environment, demonstrating confident and engaging presentation skills and classroom facilitation techniques leading to desired training outcomes, including readiness to execute organizational objectives.
• Provide comprehensive training for new hire employees and refresher training for existing employees. This includes product, process, and systems training coupled with effective Sales and Service skills and communication skills training.
• Administer assessments, collect and record results during and following training to validate training effectiveness and trainee proficiency levels.
• Leverage AI-enabled tools and technologies to design, develop, enhance, and maintain engaging training curricula, learning materials, and instructional content that improve learner effectiveness and support business objectives.

Required Qualifications

• High School Diploma or equivalent required.
• Work hours: Monday - Friday, with occasional Saturday hours based on business needs.
• License requirement: N/A.
• Ability to work onsite/in the office during training sessions to facilitate instructor-led learning, support classroom activities, and provide direct learner engagement.

Preferred Qualifications
Bachelor's degree preferred
Call Center experience
3- 5 years relevant business experience in training and/or curriculum development or 2 years MetLife Call Center coaching and training experience.
The expected salary range for this position is 54 ,100 - 72,100 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.