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Leads and develops an inside sales team while overseeing customer orders, bid entry, estimating coordination, scheduling, production coordination, and issue resolution. The role partners cross-functionally with Sales, Design, Estimating, Purchasing, and Production to improve workflows, ensure order accuracy, resolve roadblocks, and enhance customer satisfaction. It also monitors performance, establishes process standards, and drives continuous improvement.
Inside Sales Supervisor
Lead a High-Performing Team and Drive Operational Excellence
At UFP Site Built, we’re not just manufacturing wood and non-wood products—we’re shaping the future of construction. As a national leader in value-added building solutions, we specialize in wood structural components, aluminum decks and rails, and light gauge steel systems that help build the communities of tomorrow.
We are seeking an experienced and motivated Inside Sales Supervisor to lead a dynamic team that serves as the backbone of our customer experience and project execution. In this role, you'll have the opportunity to mentor and develop team members, improve business processes, and collaborate cross-functionally to ensure exceptional service, operational efficiency, and successful project outcomes. If you're a hands-on leader who enjoys solving problems, building strong teams, and driving continuous improvement, we'd love to hear from you.
What You'll Do
Team Leadership & Development
- Lead, coach, and develop a team of Inside Sales professionals, fostering a culture of accountability, collaboration, and excellence.
- Provide ongoing performance feedback, mentorship, and professional development opportunities.
- Support onboarding and training initiatives to help new team members succeed.
- Monitor team performance, productivity, and workload distribution to ensure operational effectiveness.
- Set clear expectations and empower employees to deliver exceptional service and results.
Customer & Order Management
- Oversee the end-to-end order process, ensuring accuracy, efficiency, and a seamless customer experience.
- Partner with customers, sales teams, and internal departments to resolve issues and keep projects moving forward.
- Ensure customer requests, special requirements, and order changes are managed proactively.
- Serve as a trusted resource for complex customer situations and order-related challenges.
Estimating & Bid Coordination
- Guide and oversee the bid-entry process, ensuring accuracy, completeness, and timely execution.
- Review estimates, takeoffs, specifications, and supporting documentation before submission.
- Collaborate with Estimating and Design teams to resolve discrepancies and maintain quality standards.
- Help establish best practices and consistency across bidding and estimating processes.
Scheduling & Production Coordination
- Work closely with Sales, Design, Estimating, Purchasing, and Production teams to coordinate schedules and project timelines.
- Monitor lead times, order status, and production requirements to identify and address potential roadblocks.
- Assist in resolving material shortages, scheduling conflicts, and purchase order issues to ensure on-time delivery.
Cross-Functional Collaboration
- Act as a key liaison between multiple departments, helping improve communication, alignment, and accountability.
- Build strong partnerships across the organization to support customer success and operational efficiency.
- Identify process breakdowns and work collaboratively with leadership to implement effective solutions.
- Escalate critical issues when necessary and help drive resolution.
Quality & Process Improvement
- Champion accuracy, quality control, and continuous improvement throughout the Inside Sales process.
- Analyze workflows, identify inefficiencies, and implement strategies that improve performance and customer satisfaction.
- Develop and reinforce standards, procedures, and best practices that support scalable growth.
- Use data and operational insights to help reduce errors, improve communication, and enhance overall business results.
What Makes This Opportunity Exciting
- Lead and influence a critical business function that directly impacts customers and company performance.
- Make a visible impact by improving processes, strengthening team performance, and driving operational success.
- Collaborate with leaders across Sales, Design, Estimating, Operations, Purchasing, and Production.
- Develop and mentor talent while helping shape the future of the Inside Sales team.
- Join a company that values teamwork, accountability, continuous improvement, and customer service excellence.
Qualifications
- 5+ years in Customer Service
- Minimum of 3+ years of experience within construction, manufacturing, or a related industry
- Proficiency in Microsoft Office applications (Excel, Word, Outlook)
- Demonstrated organizational, analytical, and problem-solving capabilities
- Strong communication skills with the ability to effectively collaborate across functions
Preferred Qualifications
- Prior leadership or supervisory experience
- Demonstrated ability to drive process improvements and operational efficiencies
Core Competencies
- Leadership and Talent Development
- Project and Workflow Management
- Attention to Detail and Accuracy
- Continuous Improvement Orientation
- Customer Focus
- Time Management and Prioritization
Why You’ll Love Working Here
- Hourly pay: $32.00 - $40.00 per hour, based on experience.
- Quarterly bonus eligibility, plus potential annual discretionary bonus.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Health savings account with company contribution
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee stock purchase program
- Education reimbursement
- Wellness programs and more
The Company is an Equal Opportunity Employer.
UFP Industries Windsor, Colorado, USA Office
Windsor, United States
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