The Inside Sales Specialist converts leads into closed sales through outbound and inbound calls, qualifying business opportunities and maintaining customer relationships.
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Becker is trusted by accountants around the globe for industry-leading tools and unwavering support that drive success. Our focus is on delivering results—results that stem from a deep commitment to our students' success. We create personalized learning experiences, leverage cutting-edge technologies, and tirelessly advocate for the accounting profession. These efforts have made Becker the choice of over 1 million CPA candidates worldwide.
Position Overview:
The Inside Sales Specialist (ISS) is responsible for converting existing B2C leads into closed sales, qualifying new business leads for sales readiness, and prospecting for new B2C leads.
This position entails large volumes of outbound calling by phone and prospecting by email in order to achieve revenue and sales goals. An ISS is knowledgeable about all product/pricing configurations and has a pleasant and strong phone presence. The successful candidate will reach out to new leads with the intent to qualify them, follow-up with recent purchasers to upsell, contact new leads to convert into a closed sale, and work with both new B2B prospects and existing B2B customers on solutions for their businesses.
What You'll Do:
- Make outbound sales calls to prospects that are identified by internal and external sources of leads in order to qualify sales readiness and/or close sale on the phone
- Take inbound sales calls with the goal of closing sales over the phone
- Develop B2C and B2B sales opportunities by researching and identifying potential new customers and accounts
- Make 40-50 outbound calls per day to new and existing customers to qualify for sales readiness and close sales
- Identify decision makers within targeted accounts to begin sales process and refer to inside or outside sales channels as appropriate
- Collaborate with appropriate team members, manager and sales channel leaders, to determine appropriate strategic sales approaches by channel
- Generate product or service interest and leverage Becker’s value proposition to close sales
- Ensure that any leads that are on the do not call lists (DNC) are respected and not contacted
- Maintain and expand company’s database of new prospects through use of sales tools and campaigns
- Achieve or exceed all assigned sales quotas
- Maintain current knowledge of all products and services
- Attend all new product and service training sessions
- Exercise discretion and independent judgment in making decisions
- Interact effectively and positively with all colleagues and customers
- Adhere to company quality standards, company policies and regulatory guidelines
What You'll Need to Succeed:
- Bachelor's degree required
- 2+ years of experience in a sales or inside sales capacity required
- Demonstrated ability to convert prospects and close deals to achieve sales quotas
- Experience in opportunity qualification, pre-call planning, account development and time management
- Ability to build and maintain lasting relationships with customers
- Strong written and verbal communication skills
- Experience with Salesforce or other CRM platform
- Proficient computer skills using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required
Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
Top Skills
Microsoft Office Suite
Salesforce
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