Inside Sales Representative

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.  

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Job Description

About Us 

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. 

SUSE is a global leader in innovative, reliable, and secure enterprise-grade open-source solutions, relied upon by more than 60% of the Fortune 500 to power their mission-critical workloads. We specialize in Business-critical Linux, Enterprise Container Management and Edge solutions, and collaborate with partners and communities to empower our customers to innovate everywhere – from the data center, to the cloud, to the edge and beyond.  SUSE employs more than 2,400 people globally, in 32 countries.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant culture thrives on diversity and connectivity without borders. 

The Role

Since its inception in 1992, SUSE has been at the forefront of technical innovation where change has been the only constant. 

As an Inside Sales Representative, you will contribute to SUSE's success by engaging in various sales activities, including but not limited to supporting Enterprise sales teams, developing relationships with non-named accounts, driving new commercial business, and facilitating renewals.

Focus Areas  

• Work closely with a small team of account executives (AEs) to build on and expand existing relationships with customers. 

• Support AEs with lower-level customer contact, quoting, transaction handling, and forecast maintenance. 

• Build outbound campaigns to engage priority target customers

• Manage inbound leads by creating personalised sequences consisting of emails, calls and LinkedIn messages.

• Propose additional SUSE solutions that will quickly resolve customer issues. 

• Operate collaboratively with SUSE teams that are all touching the customer and the ecosystem.

Accountabilities

• Prospecting and Opportunity Generation

• Account Mapping and Stakeholder Engagement

• Inbound Lead Management

• Partner Collaboration

• Sales Process Execution

• Messaging and Outreach

• Market Knowledge

• Building Best Practices

• Achieving Sales Targets

Preferred Experience & Skills 

• College/University degree in a business-related discipline or equivalent professional experience.

2+ years of proven professional selling experience, with a track record of success, preferably in IT or Data Center sales

• Demonstrates experience & success in selling new business through partners and their respective initiatives/projects at senior executive level.

• Understanding of the Open Source, Software Defined Infrastructure or Cloud market and related customer needs is preferred

• Role specifics may include related industry knowledge including Linux, SDS, SDN, other open-source software in infrastructure layer, HPC and SAP HANA. For example, the experience of selling server hardware on which SAP and/or Linux O/S was running may not be sufficient to meet the requirement – to be specified for a particular role.

• Excellent relationship building skills – truly engages with contacts (including the source) and knows how to tell a compelling story

• Understand and use the power of social selling (social media)

• Understanding of sales methodologies (preferably MEDDPICC) and channel / partner models preferred 

• In-depth knowledge of and/or relationship with the assigned partners (relevant for the specific role)

• Fluent written and verbal communication in English (additional language/s may be required for the specific role)

Personal Attributes 

• Adaptable and resourceful: Embraces change, builds capability, and institutionalizes best practices.

• Driven and results-oriented: Hungry for success, challenges assumptions, and drives for results.

• Collaborative and communicative: Strong relationship builder, works effectively across the business.

• Proactive and independent: Self-motivated, self-starter, comfortable with ambiguity.

• Confident and curious: Creative, adaptable, and eager to learn.