Inside Sales Representative

The Inside Sales Representative is responsible for driving revenue growth by identifying, qualifying, and closing sales opportunities within the medical device and biomaterials market. This role involves managing customer relationships, providing product information, and responding to inquiries, all while working closely with the sales and customer service teams to ensure a seamless customer experience.

The ideal candidate will have a solid understanding of the medical device and biomaterials industry, be highly motivated, and possess a consultative sales approach to build strong, long-lasting relationships with clients. This position reports to the VP, Sales Operations and Customer Support.

Key Responsibilities:

• Sales & Revenue Generation:
• Identify and qualify potential leads through cold calls, emails, and inbound inquiries.
• Develop and maintain a robust pipeline of opportunities to achieve or exceed sales targets.
• Present and promote the company’s medical devices and biomaterials to new and existing customers, ensuring a deep understanding of product features and benefits.
• Close sales by building relationships, responding to customer needs, and negotiating pricing and terms within company guidelines.
• Customer Relationship Management:
• Build and maintain strong relationships with customers, providing ongoing support and regular follow-up to ensure customer satisfaction and loyalty.
• Act as a primary point of contact for inside sales inquiries, resolving issues and addressing questions in a timely manner.
• Leverage CRM tools (e.g., Salesforce) to manage and track customer interactions, ensure accurate records of customer details, and monitor the progress of sales opportunities.
• Product Expertise & Consultation:
• Develop deep product knowledge to effectively communicate the value proposition of medical devices and biomaterials to customers.
• Understand customer needs and industry trends to provide relevant solutions and product recommendations.
• Collaborate with cross-functional teams (e.g., marketing, product development, customer service) to ensure customers receive accurate information and support throughout the sales cycle.
• Sales Process Management:
• Proactively manage the sales process from lead generation to closing, ensuring efficient follow-up on leads and timely responses to customer inquiries.
• Use sales data and insights to prioritize outreach efforts and maximize sales conversion rates.
• Participate in regular sales meetings, providing updates on progress, challenges, and new opportunities.
• Collaboration & Team Support:
• Work closely with the field sales team to share insights, handoff qualified leads, and ensure consistency in messaging and strategy.
• Support marketing initiatives by following up on leads generated from campaigns, events, and other marketing activities.
• Collaborate with customer service teams to ensure a smooth transition from sales to post-sale support, ensuring customers receive exceptional service.
• Reporting & Performance Tracking:
• Monitor and report on sales activities and outcomes, providing regular updates to sales leadership.
• Track key performance indicators (KPIs), including sales growth, pipeline management, and customer satisfaction metrics.

Qualifications:

• Bachelor’s degree in Business, Life Sciences, or related field.
• 2+ years of inside sales experience, ideally within the medical device, biomaterial, or healthcare industry.
• Proven track record of achieving or exceeding sales targets.
• Familiarity with medical devices, biomaterials, and the healthcare market is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Proficiency in using CRM systems (e.g., Salesforce) and other sales tools.
• Excellent organizational skills and the ability to manage multiple tasks and priorities effectively.
• Analytical mindset with the ability to leverage data for decision-making.
• Self-motivated, goal-oriented, and capable of working independently or as part of a team.

Key Competencies:

• Results-driven and goal-oriented
• Strong communication and relationship-building skills
• Problem-solving mindset
• Ability to work in a fast-paced and regulated environment
• Attention to detail and a focus on customer satisfaction

Working Conditions & Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, stand and walk.
• The employee is regularly required to lift and/or move materials or equipment up to 25 lbs.
• Frequent use of hands to manipulate, handle or touch objects, tools or controls.
• Specific vision abilities required by this job include vision, color vision, depth perception, and ability to adjust focus.

This position will be remote, with the expectation of 50% travel.

At Nature’s Toolbox, we are a small team of great minds with an even greater vision. Join us today and help us to change how lifesaving therapeutics are manufactured today. For good.   Apply today! www.ntxbio.com/careers/

Nature’s Toolbox Inc. is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law.

NTx does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to NTx, including unsolicited resumes sent to a NTx mailing address, email address, directly to NTx employees, or to NTx's resume database will be considered NTx property. NTx will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. NTx will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.