Inside Account Manager - Midmarket

Great Benefits Including:

Medical

Dental

Vision

401k with a fully vested match

Flexible Time Off (FTO) policy. This reflects our continued commitment to supporting work-life balance, simplifying our time-off programs, and trusting our employees to manage their time responsibly while meeting business needs. No accruals or balances, as time off is not tracked or banked.

5 different Flexible Spending account options

SUMMARY:

New Era Technology Is a trusted global digital systems integration partner, delivering innovative solutions to help clients achieve mission critical business outcomes. We collaborate with our customers across three solution pillars:

1. Digital Transformation – Enabling organizations to modernize applications, optimize business processes, and leverage data-driven innovation.
2. Modern Infrastructure & Workspaces – Designing and delivering resilient, scalable infrastructure and empowering employees with secure, productive digital workspaces.
3. End-to-End Security – Protecting the enterprise across devices, networks, applications, and cloud environments with a comprehensive security approach.

The foundation of our differentiation are the thousands of New Era employees, industry experts, around the globe delivering against our portfolio of global lifecycle services capabilities in:

• Field Services
• Professional Services
• Managed Services
• Program Office / Program Services

This integrated services model allows us to deliver consistent, scalable outcomes from planning and deployment through ongoing optimization and support—anywhere in the world.

We deliver innovative solutions to achieve mission critical business outcomes by bringing to bear an eco-system of strategic industry partnerships with the likes of Microsoft, Cisco, and Genesys just to name a few.

SUMMARY: We are seeking a high-energy, results-driven Inside Account Manager that is dedicated to supporting midmarket customers. This role is focused on customer retention, organic growth, and demand generation with existing clients to upgrade and upsell solutions to solve business problems based on current technology capabilities and New Era’s strategic solution offerings. A successful Inside Account Manager is organized, communicates effectively, and enjoys a fast-paced, challenging environment.

PRIMARY DUTIES include but not limited to: 

• Manage opportunities through the entire sales cycle, working with cross-functional teams as necessary, and serve as the primary customer contact for midmarket customers.
• Proactive Lead demand generation activities with existing midmarket customers to expand wallet share of New Era’s strategic solution portfolio.
• Achieve monthly and daily goals:

• Researched and aligned calls per day to existing midmarket customers based on existing solutions and upgrades/upsells/organic growth expectations
• Meetings per Month (phone, virtual) – Target agenda is established prior to meeting.  All information notes post-meeting managed within CRM. 
• Qualified Opportunities per month

• Develop and cultivate client relationships with both existing and new customers.
• Respond to customer requests in a timely manner.
• Update CRM with accurate information regarding customer profiles, opportunity information and contract information.
• Support agreement renewals of midmarket customers with delivered services and solutions, as required
• Participate collaboratively in Sales team meetings, as required

COMPETENCIES:

• General understanding of Technology services and offerings in a business environment.
• Proficient in Microsoft Office, ZoomInfo and CRM
• Understanding of how to leverage LinkedIn and other platforms in social selling
• Exceptional organizational skills and high energy
• Excellent communication skills – able to deliver clear, concise messaging to executive stakeholders
• Must be able to ask probing questions and gather information/research
• Must be ambitious, persistent, and consistent
• Must be goal oriented with an ability to focus on a goal and achieve that goal

REQUIRED EDUCATION & EXPERIENCE REQUIRED:   

• BS in Sales, Business Administration, or relevant field preferred
• Proven work experience in business operations, sales operations, or inside sales
• Proven strong analytical and organizational skills

LANGUAGE SKILLS: Must be able to communicate effectively in English through written and verbal channels.

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Hybrid

EXPECTED HOURS OF WORK: Standard business hours:  Monday – Friday 8am – 5pm. 

TRAVEL: Occasional travel driven by market requirements.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.