Infrastructure Analyst

This role offers a hybrid work schedule or could be considered remote for anyone outside M&T footprint.

At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today.

Overview:

Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure.  Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

• Respond to and resolve help desk escalations based on training.
• Complete related work orders or request-based tasks based on standard operating procedures ( SOP).
• Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.
• Develop and maintain a basic understanding of diagnostic tools.
• Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.  Report anomalies to senior staff for resolution.
• Complete individual projects as assigned and evening responsibilities as scheduled.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Minimum of 2 years’ higher education and/or work experience
• Knowledge and experience executing processes associated with Software Licensing – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow 
• Knowledge and experience supporting End of Life processes for Hardware and Software assets 
• Knowledge and experience  analyzing and supporting configurable workflows for request management capabilities in ServiceNow 
• Knowledge and experience authoring, maintaining, and publishing Standard Operating Procedures and other supporting control documentation 
• Knowledge and experience creating dashboards/reporting in ServiceNow or other comparable tooling 
• General knowledge of Software Discovery and License Management capabilities – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow 

Education and Experience Preferred:

Associates’ degree in technology-related field

Certifications or special training in related technologies

Ability to provide updates and statuses

We support our team members with generous benefits. 

• Competitive compensation 
• Health, welfare, and retirement benefits 
• 401(k) match at 5% 
• Work-life balance and flexible work arrangements 
• Banking Officers start with 25 days PTO plus 12 paid holidays  
• 40 hours paid volunteer hours per year 
• Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

LocationClanton, Alabama, United States of America