About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
We’re looking for an Information Systems Manager to lead our Salesforce production support and operations team, with a focus on maintaining system stability across Sales Cloud, CPQ, and integrated GTM tools. This individual will report to the Director of Information Systems and work closely with Sales Ops, Marketing, and Finance to ensure system uptime, fast incident resolution, and continuous improvement of support processes. The ideal candidate brings calm, clarity, and leadership to fast-paced environments, and thrives on turning chaos into structure. They will be instrumental in evolving our production support model and shaping the operational backbone of our GTM systems.
You will:
- Lead Salesforce production support across GTM platforms, including CPQ and Sales Cloud
- Establish incident response and escalation protocols for high-impact issues
- Drive root cause analysis and reduce recurring platform issues
- Oversee system health, integrations, and platform stability with partners across IS and Sales Ops
- Implement support SLAs, workflows, and documentation standards
- Manage a regional team focused on operational uptime and support excellence
You have:
- 5+ years of experience managing Salesforce Sales Cloud production support
- Deep knowledge of CPQ, opportunity lifecycle, and Lead-to-Cash workflows
- Strong understanding of Salesforce platform troubleshooting and issue escalation
- Proven experience leading incident resolution across cross-functional teams
- Salesforce certifications (e.g., Sales Cloud Consultant or Advanced Admin), or equivalent experience
- Background in Agile and/or ITSM support environments
You have an advantage if:
- You’ve built or led a global production support function
- You have experience with tools like Salesloft, ZoomInfo, DocuSign, or CLM platforms
- You’ve driven improvements in release processes or platform monitoring
- You bring hands-on experience with DevOps, QA coordination, or automated testing
- You’re skilled in support metrics, SLA tracking, and operational reporting
- You’ve worked closely with Sales Ops, BTO, or Finance in a system support capacity
USA: $127,000 to $144,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Top Skills
Ping Identity Denver, Colorado, USA Office
Our Denver office is in the heart of downtown surrounded by bars, restaurants and hotels. Our central location allows for an easy commute via light rail or many bus stops.
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