Indirect Processor I, II, or III - Colorado Springs, CO

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

The Indirect Processor I is responsible for ensuring that new indirect auto loans are placed on the loan system correctly and promptly.  The Indirect Processor is the initial contact between the department, dealerships, and the Call Center.  The Indirect Processor plays an integral role in maintaining good communication between Credit Union and the dealerships.  The Processor I is also the primary defense against fraud by mitigating Fraud Shield red flags, verifying account information, ID's, and overall paperwork.

Essential Functions Indirect Processor I

• Review all support documentation for accuracy and completeness, including but not limited to contracts, purchase orders, application for titles, proof of name change documentation, Bill of Sale, Insurance validation, Credit bureaus, verify applications, warranties, gap, dealer products, MSRP / Book sheet and input data as needed.
• Ensuring that we are meeting all legal and compliance requirements for each loan file
• Ensure that underwriting conditions are met by reviewing documentation and clearing conditions if warranted.
• Resolve funding issues with dealers or members to ensure accuracy and completeness.
• Review loan files to clear fraud shields, red flags, check id’s and paperwork for fraud and compliance.
• Calculate monies owed to dealership by evaluating lending guidelines with program requirements and dealership numbers.

The Indirect Processor II is responsible for ensuring that new indirect auto loans are placed on the loan system correctly and promptly. The Indirect Lending Processor II serves as an expert contact between the department, dealerships, and the Call Center and provides mentoring and troubleshooting for escalated issues to entry level indirect processors. The Indirect Lending Processor II plays an integral role in maintaining good communication between the Credit Union and the dealerships. The Indirect Lending Processor II is also the primary defense against fraud by mitigating Fraud Shield, Red flag mitigation, verifying account information, ID's, and completeness and legality of the dealer packets.

Essential Functions Indirect Processor II

• Review all support documentation for accuracy and completeness, including but not limited to contracts, purchase orders, application for titles, proof of name change documentation, Bill of Sale, Insurance validation, Credit bureaus, verify applications, warranties, gap, dealer products, MSRP / Book sheet and input data as needed.
• Ensuring that we are meeting all legal and compliance requirements for each loan file.
• Resolve funding issues with dealers or members to ensure accuracy and completeness.
• Review loan files to clear fraud shields, red flags, check id's and paperwork for fraud and compliance.
• Calculate monies owed to dealership by evaluating lending guidelines with program requirements and dealership numbers.
• Ensure that underwriting conditions are met by reviewing documentation and clearing conditions if warranted.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

The Indirect Processor III is responsible for ensuring that new indirect auto loans are processed correctly and promptly.  The Indirect Processor III includes all the duties of an Indirect Processor II plus serves as a subject matter expert within the department and provides mentoring and troubleshooting for escalated issues to entry level Indirect Processor I's and II's.  The Indirect Processor III plays an integral role in maintaining good communication between Credit Union and the dealerships.  The Indirect Lending Processor III is also the primary defense against fraud by mitigating Fraud Shield, Red flag mitigation, verifying account information, ID's, and completeness and legality of the dealer packets. 

Essential Functions Indirect Processor III

• Review all support documentation for accuracy and completeness, including but not limited to contracts, purchase orders, application for titles, proof of name change documentation, Bill of Sale, Insurance validation, Credit bureaus, verify applications, warranties, gap, dealer products, MSRP / Book sheet and input data as needed.
• Ensuring that we are meeting all legal and compliance requirements for each loan file.
• Resolve funding issues with dealers or members to ensure accuracy and completeness.
• Review loan files to clear fraud shields, red flags, check id’s and paperwork for fraud and compliance.
• Calculate monies owed to dealership by evaluating lending guidelines with program requirements and dealership numbers.
• Ensure that underwriting conditions are met by reviewing documentation and clearing conditions if warranted.
• Mentor Processor I’s and 2’s

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

Minimum Formal Qualifications:

Essential Functions Indirect Processor I

• High School Diploma/G.E.D. or equivalent.
• 2+ years' experience with general lending / loan experience or equivalent work experience. Required

Essential Functions Indirect Processor II

• High School Diploma/G.E.D. or equivalent.
• 3+ years' experience with general lending / loan experience or equivalent work experience. Required
• 2+ years' Consumer Lending / Processing experience / Auto Dealer office experience. Required

Essential Functions Indirect Processor III

• High School Diploma/G.E.D. or equivalent.
• 4+ years' experience with general lending / loan experience or equivalent work experience. Required
• 3+ years' Consumer Lending / Processing experience / Auto Dealer office experience. Required

Technical or Specialized Knowledge/Skills:

• Strong understanding on how to Process standard to elevated member account transactions (Transfers, address changes, minor maintenance).
• Able to recognize and verify validity and completeness of lending documents and contracts.
• Possesses the ability to communicate and solve member-lending and contract problems within the Department and dealerships.
• Problem solve more challenging funding packet issues with little supervision.
• Able to use the tools available and dealership documents to detect any fraudulent activity and mitigate to prevent losses to the credit union.
• Complete funding delays to resolution with minimal assistance.
• Strong attention to detail and accuracy of all transactions.
• Professional and courteous communication skills are of critical importance.
• Basic working functionality in Symitar system.
• Basic working functionality with Ent's loan booking system.
• Working Knowledge of loan documentation requirements.
• Proficient using 10 Key for data entry.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

This is an in-office position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a fully remote eligible position.

The pay range for the Indirect Processor I position is: $20.57 to $23.48 per Hour (S11)

The pay range for the Indirect Processor II position is: $22.62 to $25.82 per Hour (S12)

The pay range for the Indirect Processor III position is: $25.58 to $29.19 per Hour (S13)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
  
  We anticipate this position to close on 12/07/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)