The Incident Analyst is responsible for incident analysis, troubleshooting, and resolution in the P&C insurance domain, managing incidents, and providing technical support.
Company Description
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.
With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies.
Job DescriptionJob Title: Incident Analyst (with P&C insurance)
Primary skills: P&C Insurance
Location: Remote
Responsibilities:
- Perform daily incident analysis, troubleshooting, and resolution including code checks and applying fixes or workarounds.
- Participate in Major/Sever Incident (MI/SI) calls for P1/P2 issues, providing technical expertise and timely updates.
- Review and provide solutions for Open Incidents, Requests, Problems.
- Coordinate daily/weekly cadence to review and update open tickets
- Create and maintain Knowledge Articles (KA) to document resolutions and support knowledge sharing.
- Engage with end users regularly to clarify issues, provide workarounds, and gather necessary inputs for resolution.
- Execute ad hoc activities like service account password changes, validation of batch files generated each day, data validations, data script executions.
- Monitor Message Queues, Batches
- Handle daily user requests and other operational needs.
- Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
- Monitor system health using Datadog and Splunk logs, proactively identifying and addressing anomalies.
- Collaborate with the Development Teams and other stakeholders to share insights from recent incidents and problems, aiding in resolution.
Requirements
- Candidates are required to have these mandatory skills to get the eligibility of their profile assessed. The must have requirements are:
- At least 6 years of experience in PolicyCenter and ClaimCenter Analyst experience.
- Strong Experience in Property & Casualty (P&C) Domain
- Strong technical expertise and work experience in GW ClaimCenter Integration.
- Knowledge of GOSU scripting is a must.
- Database skills preferably in SQL Server 2012 or ORACLE 11g.
- Conversant with expansion, new development, and maintenance projects
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Must demonstrate clear abilities to independently work on complex technical incidents/defects/ tasks.
- Need to be excellent team player.
- Having hands on experience on CC and PC Configuration areas is a plus.
Regards,
Manoj
Derex Technologies INC
Contact : 973-834-5005 Ext 206
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
Claimcenter
Datadog
Gosu
Oracle 11G
Policycenter
Splunk
Sql Server 2012
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