Impound Supervisor - SCM

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewSCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization.
Job Description

• Candidates need to be well-rounded, flexible and driven.
• This Supervisor position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the Impound department.
• A successful Supervisor will assist Managers in all day-to-day operational activities for the assigned recovery.
• SCM has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.

• Provide support for direct report Manager and front line staff
• Review and assignment of accounts to the case workers through SCM Account Movement Strategy Protocol.
• Documenting and processing client requests.
• Track each staff members daily productivity and provide coaching as needed
• Review Fee requests for accuracy and submission to lender.

• High School Diploma or equivalent 
• Minimum of 2+ years experience in Impounds related experience
• Experience with recovery systems, forwarding models, and productivity tracking
• Client (auto finance) experience
• High level of experience using G-Suite, MS Office and related applications
• Strong multi-tasking and organizational skills
• Energetic and self-motivated - must be well organized and able to make proactive recommendations
• Servant leader attitude willing to invest and grow team members to support SCM clients.
• Working knowledge of websites and protocols involving Impounds and state requirements

Target Base Salary Range: $55,000 - $60,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

•  2+ years experience in supervisory role
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.