Lead a team of Implementation Specialists in delivering high-quality project outcomes and exceeding customer expectations in utility software solutions.
The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
The Role
We’re seeking an Implementation Team Lead to join our team and help us exceed customer expectations. In this role, you will manage a team of Implementation Specialists, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will be a key member of a project management team tasked with defining the strategies for project execution across all projects in order to exceed revenue, utilization, quality, and other organizational KPIs.
This is a remote position based in US or Canada, with travel required to client sites across North America (up to 25% of the time).
🎯 What You'll Be Doing (People Management)
- Define team and individual goals, training plans, and career development objectives
- Conduct regular one-on-one meetings with team members to monitor progress and support their growth
- Perform quarterly and annual performance reviews for your team members
- Act as a subject matter expert (SME) to provide personal and team training
- Assist in the recruitment, onboarding, and effective ramping of new team members
- Review project progress weekly with the portfolio management team and project teams to ensure milestones, quality standards, and risk mitigation
- Perform regular project quality audits
- Contribute to SpryPoint best practices, lessons learned and project documentation improvements
🎯 What You'll Be Doing (Project Implementation Support)
- Leading gap analysis sessions to understand our customers needs
- Mapping to-be business processes
- Configuring, testing and tuning the software
- Mapping and assisting with data conversions from legacy systems
- Training end users throughout the project on software functionality and best practices
- Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
- Collaborate with development & dev-ops teams to influence, design, and validate solutions
- Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states
🌟 What You Bring to the Table
- 2+ years of experience managing teams in client services or business operations sector
- Business Analysis and Business Process Mapping experience
- Experience with reporting and business intelligence applications and platforms
- Technical skills such as relational database knowledge or SQL skills is a huge plus!
- Proven ability to mentor and lead people
- Strong interpersonal skills and the ability to interact with senior management, clients, and partners
- Clear and concise communication skills (written and verbal)
- A proactive and enthusiastic approach to learning new skills and adapting to change
- Confidence to work independently and collaboratively within internal and external teams
Ready to power the future? Let's talk.
💫 Expect More From Your Career at SpryPoint
🚀 Work your way - Remote-first environment with flexible working hours across North America
💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
💻 Complete Setup - MacBook + $500 to create your ideal home workspace
🏥 Total Wellness - Health, dental, vision, and life insurance from day one
🏝️ Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
📈 Future Security - RRSP (Canada) and 401k (US) matching programs
🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
🧳 Team Connection - Annual company events and team offsites that bring us together
Ready to Expect More? SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
To maintain SOC 2 compliance, all final candidates will complete a background check and identity verification.
Top Skills
Business Intelligence Applications
SQL
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