Implementation Specialist

ESSENTIAL RESPONSIBILITIES & DUTIES: 

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite  

• Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite  

• Perform thorough needs assessments and requirements gathering activities  

• Provide regular internal and external status updates highlighting accomplishments and risks  

• Work directly with key client leads to provide expertise around software configuration  

• Use expertise of Lone Wolf software and customer environments to consult agencies on best practices  

• Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization  

• Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs  

• Track project work to ensure implementations are progressing on-time and within budget  

• Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction  

• Participate in internal UAT activities as required  

• Maintain a good knowledge of the real estate industry and trends within the industry 

REQUIREMENTS: 

• A degree in Advertising, Accounting, Business or a related field  

• Exceptional project planning skills and ability to multi-task  

• Proven track record in providing in-house and remote training  

• Proven ability to meet and exceed service standards and KPIs  

• Demonstrated ability to successfully and independently manage multiple projects and resolve issues  

• Excellent written and verbal communication skills; excellent presentation skills  

• Outstanding client relationship skills  

• Experience working with Product and QA to troubleshoot, test and improve products  

• Prior experience with agency systems or related software/applications preferred   

 QUALIFICATIONS: 

• EDUCATION:  A degree in Advertising, Accounting, Business or a related field. 

• EXPERIENCE:   1-3 years of experience in client services, training, or consulting.