Manage client software implementation projects from initiation through completion, overseeing scope, timelines, resources, risks, team adherence, and client onboarding. Lead cross-functional project teams, monitor progress and ACV recognition metrics, resolve issues, provide leadership updates, mentor junior project managers, and optimize implementation methodologies. The role may require travel for client or team needs.
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Implementation Project Manager plays a critical role in managing client onboarding initiatives for large and strategic accounts using Entrata software. This position is responsible for supporting project delivery, ensuring alignment with company objectives, and contributing to revenue recognition through effective implementation practices. The role operates within the Professional Services team and collaborates across departments to achieve successful outcomes for clients and the organization.
*Note: If located in Utah, this would be a hybrid role.
Responsibilities
- Lead project teams focused on client implementation, ensuring adherence to project management best practices.
- Define project scopes, timelines, resource allocation, and risk management strategies, with a keen emphasis on ACV recognition.
- Monitor project progress, report key metrics (including ACV recognition), and provide regular updates to the Associate Director.
- Mentor and guide junior project managers within the team.
- Collaborate with cross-functional teams to align project strategies with organizational goals, particularly in relation to ACV.
- Oversee client implementation projects throughout their lifecycle.
- Ensure project team members follow project management procedures and meet project timelines.
- Stay updated on industry trends and optimize project management methodologies for client onboarding.
- Act as a key point of contact for resolving project-related issues.
- Assist in identifying and mitigating project risks.
- Collaborate with the Associate Director to maximize ACV recognition in project management approaches.
- May be expected to travel for client or team needs.
Minimum Qualifications
- Bachelor's degree in Business Management, Project Management, or related field.
- 5+ years of progressive experience in project management or related roles.
- Demonstrated leadership and team management experience.
- Strong understanding of project management concepts, methodologies, and challenges related to client implementation.
- Excellent communication and interpersonal skills.
- Willingness to travel to client sites as needed
Preferred Qualifications
- Project Management Professional (PMP) or other relevant certifications.
- Bachelor's degree in a relevant field.
- Experience in project management tools and software.
- Familiarity with software implementation and ACV recognition in the industry.
- Experience with remote or international project management.
#LI-Remote
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
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