Implementation Manager

GoodShip is the all-in-one platform for freight orchestration and procurement, empowering transportation teams to optimize spend and service while driving seamless collaboration across internal stakeholders and external partners.

GoodShip unifies data from loads, tenders, contracts, real-time tracking, and market benchmarks to deliver a comprehensive, intelligent view of the transportation network. Embedded intelligence proactively recommends the highest-impact opportunities to save money, improve service, and reduce spot exposure.

Teams can act instantly by renegotiating rates, refining routing guide logic, triggering carrier performance alerts, or running off-cycle bids and full-network RFPs through purpose-built procurement tools that blend automation and intelligence. The result is a continuously optimized freight network that remains agile and resilient in a dynamic market.

We’re backed by A-list venture firms and founders of industry-leading FreightTech companies, and were recently recognized in the TechCrunch AI Disruptors 60, FreightWaves FreightTech 25 and the BCV x Headline Vertical SaaS 50. With ample financial backing and strong traction, we’re seeking a driven and experienced Implementation Manager to join us on the ground floor and help bring ultra-modern transportation technology to market.

As an Implementation Manager on the Sales team, you’ll be the technical architect at the critical intersection of sales and customer success. You’ll partner closely with Account Executives during the sales cycle to design tailored technical solutions, lead high-impact proof-of-concepts, and ensure a seamless transition from closed-won to successful implementation.

This is a high-ownership role that combines technical execution, storytelling, and real-world impact. You’ll report directly to the Senior Manager of Implementations and collaborate across teams to bring clarity to complexity—using data, empathy, and urgency to help shippers unlock the full value of the GoodShip platform.

• Act as the technical lead in enterprise sales cycles, articulating GoodShip’s value through data and solution design

• Lead tailored proof-of-concept (POC) implementations that demonstrate value and accelerate deal closure

• Build technical solution designs aligned with prospect goals, and present them with confidence and clarity

• Serve as the trusted advisor to prospects—helping them visualize their ideal future state with GoodShip

• Manage handoffs from sales to implementation, ensuring zero momentum loss post-close

• Translate pre-sale technical discovery into post-sale implementation roadmaps

• Retain ownership of strategic accounts through onboarding to ensure value delivery

• Develop reusable demo environments and POC frameworks that reduce friction in the sales cycle

• Transform messy data into polished platform use cases during POCs

• Perform rapid root-cause analysis to overcome technical objections

• Implement data validation processes to showcase platform strength and reliability

• Document technical requirements during sales to ensure successful downstream implementation

• Brings 4+ years of experience in technical implementation, solutions engineering, or pre-sales consulting in B2B SaaS

• Has exposure to post-sale delivery and technical scoping in customer-facing roles

• Deep understanding of freight operations and data flows within the transportation industry

• Equally comfortable writing SQL, building dashboards, and helping close a complex deal

• Advanced Excel skills and the ability to build compelling business cases on the fly

• Clear and confident communicator with strong presentation skills—able to speak both technically and commercially

• Operates with urgency, precision, and attention to detail in high-stakes sales environments

• 3+ years in pre-sales engineering, solutions consulting, or technical implementation at a SaaS company

• Proficiency in SQL and Excel; comfortable demoing live in front of customers

• Experience with relational databases and cloud platforms (e.g. AWS, GCP)

• Strong project management skills; able to manage multiple concurrent sales and onboarding efforts

• Excellent written and verbal communication skills, with executive presence

• Transportation or logistics experience strongly preferred

• Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field (or equivalent experience)

• Competitive salary and meaningful equity in GoodShip

• 100% employer-paid health benefits

• Unlimited PTO

• Winter break during the December holidays

• Fully remote work environment

• Destination team off-sites